Head of Operations - South Africa at M-KOPA

What You’ll Do

As our Head of Operations, you’ll provide strategic and operational leadership across customer care, telesales, retail, and logistics. Your mandate is to build scalable, world-class operations that balance efficiency, profitability, and customer delight.

You will:

• Define and execute operational strategies that drive efficiency, productivity, and growth
• Partner with global leaders to localize and deliver best-in-class frameworks
• Lead customer care and collections with a relentless focus on service excellence
• Optimize telesales operations to maximize acquisition, conversion, and customer lifetime value
• Oversee retail operations, ensuring a seamless in-store experience aligned to commercial objectives
• Lead warehouse and logistics functions to achieve operational efficiency and cost optimization
• Build supplier and vendor relationships that add value and sustainability
• Track and improve KPIs across all operational functions
• Inspire and lead diverse teams, building a culture of accountability, learning, and high performance

What We’re Looking For

We’re seeking a dynamic leader who combines strategic vision with executional rigor. You’ll be at home in fast-paced, high-growth environments and bring a proven track record of building operational excellence at scale.

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (Master’s preferred)
• 8–10 years’ progressive operations leadership, including 5+ years in senior management
• Proven experience leading in retail, logistics, customer care, and/or telesales
• Strong financial acumen and experience managing large budgets
• Demonstrated success driving transformation and leading multi-departmental teams
• Proficiency with ERP, inventory, and CRM systems

What You’ll Bring

• Strategic execution and operational excellence mindset
• Customer-centric leadership and innovation focus
• Financial and analytical strength to drive business decisions
• Change management expertise and process optimization skills
• Ability to influence and collaborate with senior stakeholders
• Passion for developing talent and building high-performing teams