Head of Site Quality at Alstom

Purpose of the job:

Site quality director manages the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of Quality Cost Delivery objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the Cost Of Non Quality, Non-Conforming Report, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site,
• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer
• Ensure that Design for Quality Gate Reviews and Suppliers First Article Inspection are done in time, including waiver when required

Quality Resources Management:

• Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
• Deploy standard tools and indicators, and contribute to their improvement

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.
• Evaluate by Internal Audits the quality performance in each process.
• Ensure the right update about the Quality (Quality Management Systems) Reference documents, using Return of Experiance process. 
• Ensure site Quality Management Systems conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM.

Performance measurements:

• Standard Quality KPI (Demerit, Cost Of Non Quality, First Article Inspection, Design For Quality, Go on Time, K1, K2, K3…)
• APSYS score, Internal & External Audits results
• Customer satisfaction, through Customer audits & yearly sites evaluation

Job Location / Mobility:

• Site with travels and mission

Educational Requirements  

Mandatory:

• Master degree in either Engineering , General Management, or Quality management

Desirable:

• Knowledge of railway industry (norms, certifications…) would be an asset

Experience  

Mandatory:

• 10 years of experience Quality, project and operation.
• Extensive Experience in managing Quality tools and problem-solving tools.

Desirable:

• Extensive Senior management experience, with preferably good knowledge of all type of products.

Competencies & Skills-(technical & behavioral)

• Fluent in English is compulsory,
• Customer oriented
• Data driven and courageous, rigor
• Ability to manage teams in cross and multicultural relationships
• Leadership and communication skills