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GVI is multi-award winning social enterprise that runs high impact conservation and sustainable development programs for government organisations, international charities, not-for-profits, companies, pioneering grass roots initiatives and many other inspirational organisations worldwide.
About the role
The group operations department is responsible for developing school and university group travel itineraries and programs, developing supplier relationships, and securing costs to ensure predictable margins for the group sales team and successful execution of youth group travel programs. This new role, Head of Travel Operations, will lead the group operations team in fulfilling the successful delivery of groups and teens programs in the field as per GVI experience specifications.
Role and responsibilities:
- Assist the Groups Operation Director with all necessary tasks in relation to design and delivery of GVI group and teens programs across all our global hubs
- Oversee groups project managers in the creation and delivery of multiple programs to ensure:
- Accurate program start/end dates, participant numbers, and other program information
- Robust and exciting itineraries
- Correct and accurate program costing
- Smooth program implementation
- In-field emergency requests are attended to according to GVI policies
- Collaborate with various departments such as Group Sales and Groups Support to continue having strong communication of program needs/requirements across GVI
- Work with the People team, Program Directors and other GVI central/field teams to successfully staff group programs, building a pool of excellent candidates that can be utilised for continued successful program delivery.
- Manage all GVI group bespoke programs from start to finish which do not follow standard itineraries with input from project managers and other GVI country experts
- Support Head of Group Delivery with the successful management of any issues which arise across the hubs, including on-the-ground management of customer complaints, medical issues, natural disasters etc. during programs and delegating urgent tasks as required
- Assess current process flows to ensure the smooth creation and implementation of programs while creating and/or improving current processes where there are gaps
- Develop and implement new group products alongside Groups Operations Director, Product Team, and other relevant GVI Teams
- Ensure appropriate resources are available to all teams as needed
- Ad hoc duties as requested from the Groups Operation Director
About you
If you are ambitious, purpose-driven, and you have a great sense of humour, we want to meet you. As an organisation, we know that welcoming a broad range of people with unique identities makes us a more powerful workforce and we are committed to evolving our diversity, equity and inclusion practice.
Personal attributes:
- Independently driven
- Problem solver
- Strategic thinker
- Good interpersonal skills
- Presentation skills
- Attention to detail
- Ability to multitask
- Enjoy working under pressure
Professional skills and experience:
2-5 years experience in all of the following areas is required:
- People management
- Project management
- Tourism sector
- Budgeting and financial management
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