Head: Organisational Effectiveness at Liberty Group South Africa

Purpose

• Spearhead solutions for designing or re-engineering organisations, driving organisational effectiveness and managing large-scale organisational changes.
• Lead the Organisational Effectiveness team and work with business leaders to optimise aligned to strategic priorities and de-risk areas that challenge the SBG business unit's ability to operate efficiently. Shape fit-for-purpose OE solutions, aligned to Group standards.

Minimum Qualification

• Bachelors Degree in Business Commerce, Social Sciences

Required Experience

• 8-10 years experience. Demonstrated workplace experience within the area of specialisation, with evidence of exposure to leading teams (3-4 years' people management experience). Experience in a variety of both internal and external to the Financial Services sector.

Essential Functions

• Focus on the intended outcomes of the organisation, and balance value and cost, to identify critical OE outcomes (related to an opportunity or pain points to provide added value to the workforce); and imagine how the work, workforce, and workplace should change to accomplish them.
• Carry out sustained, creative OE opportunity identification, problem-solving, solution development and implementation; focusing on continuously creating value to internal and external stakeholders whilst developing and maintaining strategic partnerships across business unit, business line, product, functions and geographies.
• Formulate OE solutions by understanding business trends and disruptors; uncover opportunities informed by where the enterprise and workforce are going into the future; to meet the ever-changing needs of the business.
• Partner with senior business leaders to address operating model, organisational design and strategy development opportunities.
• Use data and analytics to make decisions on Organisation Design leading practices, ensuring solution is aligned to the design parameters, operating model principles and business case.
• Redesign and evaluate jobs to better enable employees to work alongside smart machines, robots, and new forms of talent (e.g. freelancers, gig workers etc.) so enabling a future-ready workforce.
• Use an analysis of market trends and best practice, as well as an in-depth understanding of the value chain, using insights to develop recommendations, which influence the forecasting of future changes in OE practices and solutions.

Additional Essential Functions

• Participate in the crafting of the OE strategy relevant to business units/geographies, based on an understanding of business context, in support of the Group strategy and practices.
• Integrate with P&C business partners and other domains across a fast moving, global, and matrixed organization.
• Identify, engage and review the performance of service provider/s, and verify adherence to Standard Bank Group (SBG) methodologies and processes by all relevant parties.
• Identify opportunities to build capability and upskill within a CoE framework, within designated business units/geographies, formulate plans for execution, customising to achieve the change identified.
• Enable teams to grow and succeed through feedback, instruction, and encouragement. Coach and/or mentor to build upon areas of strength, and direct areas for improvement.
• Prepare the OE budget and manage financial performance against the budget to identify cost-saving opportunities.

Knowledge, Skills and Abilities

• Strong strategy development, organisational design, jobe evaluation and operating model optimisation skills.
• Confidence in dealing with senior level staff and ability to communicate in a crisp, concise and professional manner.
• Ability to influence and partner with different levels of the organization, up to the C-level, to achieve results.
• Ability to work efficiently and accurately in time sensitive matters and organised to manage and track multiple priorities simultaneously.
• Excellent written and verbal skills as well as prioritization and planning skills – with strong attention to detail.
• At least 5 years experience in scoping, leading and delivering complex projects.
• A track record of project management from conception and design through implementation, measurement and continuous improvement.
• Demonstrate analytical capabilities, a organisational improvement mentality and ability to influence others with data-driven recommendations.