Head Waiter - Noordhoek at Faircape Group

Job duties include, but are not limited to the following:

• Supervise a small team of service staff in the Healthcare Centre / Supervise waiters in Healthcare and Clubhouse
• Follow all necessary procedures relevant to your duties and designated areas
• Provide daily reports to Food Service Manager 
• Taking meal orders aligned with menu options from residents in Healthcare
• Prepare /allocate clubhouse lunch table seating plan
• Ensure that the correct meals are served daily in accordance with menu and dietary requirements
• Ensure that daily trolley are packed correctly and are cleaned daily in line with hygiene procedures
• Ensure that water is available to all residents at all times is essential
• Ensure coffee and tea service is done daily 
• Ensure constantly good personal hygiene
• Ensure designated area meets required hygiene standards
• Checking that duties are done by healthcare waiters and cleaning teams
• Events - assist with the setup / floor plan of events, ensure smooth running events and be willing to assist outside of normal hours when required for events. 
• Be available to meet and greet all new residents
• Ensure all equipment anomalies reported to the Food service manager
• Ensure bar stock and snack box stock is accounted for and report any discrepancies to Food Service Manager
• Assist with weekly and monthly crockery and cutlery counts
• Ensure all beverages and night snacks are made available to healthcare daily
• Ensure all billing of beverages and coffee shop meals are done correctly to residents accounts
• Ensure all slips are sign by residents

Experience and knowledge:

• Proven experience in food services or related roles
• Experience with frail, geriatric and/or dementia patients advantageous
• Bartending and Barista experience advantageous 
• Excellent customer service skills
• Ability to work as part of a team
• Good interpersonal and communication skills
• Knowledge of serving etiquette and basic wine knowledge

Skills and Attributes:

• Leadership and supervisory skills 
• Good interpersonal and communication skills
• Training and Development
• Product Knowledge
• Team Collaboration
• Professionalism
• Adaptability
• Organizational and Time Management
• Sense of urgency 
• Problem-Solving Abilities
• Focus on excellence and high-quality standards 
• Well groomed