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  • Posted: Oct 15, 2021
    Deadline: Not specified
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    Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
    Read more about this company

     

    Health and Lifestyle Membership Administrator

    Job Description

    The Membership Administrator is responsible for ensuring the seamless onboarding of new members across all Kaelo products. This involves the accurate capturing of the membership and maintenance of member and dependant details in a timely manner.

     

    KEY OUTCOMES (not limited to) Level 4 and 5 process elements

    Onboarding and Maintenance of Members, Clients and Brokers:

    • Create member, client or broker profiles
    • Create policy within membership profile  
    • Maintain member details
    • Maintain dependent details

     

    Manage Offboarding of Clients:

    • Manage suspension of member
    • Manage resignation or termination on member

     

    Manage Communication and Relationships:

    • Liaise with Client Relationship Managers regarding progress and updates
    • Ensure process is complete by Billing Cycle cut off times
    • Respond to queries regarding the membership process with both internal and external stakeholder

     

    Continuous Improvement:

    • Identify issues, perform root cause analysis and contribute towards process and system enhancements

    Qualifications

    SPECIAL REQUIREMENTS

    • Telephonic etiquette and Professionalism
    • Customer urgency

     

    PERSON DETAILS: WORK EXPERIENCE

    REQUIRED

    • 1-2 Years in Membership administration.
    • Customer service environment experience.

    PREFERRED

     

    EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY

    REQUIRED

    • Matric
    • Good Computer knowledge/literacy especially in MS Word, MS Excel and MS Outlook
    • Certificate in Business management/Office management or Office administration

    PREFERRED

    • FAIS Complaint: RE5 would be advantageous

     

    TECHNICAL SKILLS OR KNOWLEDGE

    REQUIRED

    • Proficient in Excel

    PREFERRED

    Additional Information

    Personal Attiributes 

    • Accountability

    • Action oriented

    • Communication

    • Simple writing skills

    • Planning and organisation

    • Resilient and adaptive

    • Self-development

    • Significance and values oriented

    Method of Application

    Interested and qualified? Go to Kaelo Engage on jobs.smartrecruiters.com to apply

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