Healthcare Collections Clerk at Faircape Group

Job Description
Join Our Finance Team

• Are you a focused, detail-driven collections professional with experience in the healthcare sector? We’re looking for a Healthcare Collections Clerk who is confident working with GoodX, Medical Aids, and Xero, and who excels at maintaining accurate debtor accounts and ensuring timely collections. 40 - 60 accounts per day 
• If you thrive in a high-energy environment and want to support the financial strength of our Allied Healthcare practices, this role is perfect for you.

About Us

Faircape Health — a division of the Faircape Group — manages advanced Allied Healthcare services across our luxury lifestyle villages. Our practitioners rely on efficient, compliant collections processes to support quality patient care, and we’re strengthening our team with a dedicated Healthcare Collections Clerk.

Why Join Faircape?

• Quarterly performance bonuses
• Above market-related salaries
• Long service leave
• Onsite Barista – Free daily coffee ☕
• Subsidised vending snacks
• Discounted Faircom ISP packages
• Flexible working hours (06:30–18:30)
• Subsidised parking
• Modern offices opposite Cavendish Square, Claremont.

Key Responsibilities

• Healthcare Collections
• Manage end-to-end collections for Allied Healthcare debtor accounts.
• Follow up on outstanding Medical Aid and private patient balances.
• Engage with Medical Aid administrators to resolve short payments or delays.
• Track, record, and escalate overdue accounts when required.
• GoodX, Medical Aid & Xero
• Work daily on GoodX to track claims, remittances, and shortfalls.
• Understand Medical Aid processes, rules, remittance advice, and patient responsibility amounts.
• Process and reconcile payments through Xero, ensuring accuracy.
• Debtor Account Management
• Maintain accurate debtor profiles and documentation.
• Update contact details, payment notes, collection progress, and disputes.
• Prepare files for external collection agencies where required.
• Produce weekly and monthly reports on debtors and collection performance.

Requirements
Qualifications

• Diploma or certificate in Finance, Accounting, Credit Management, or related (advantageous).
• Healthcare collections or medical practice finance experience (strong advantage).

Experience & Knowledge

• Strong working experience with:
• GoodX 
• Medical Aid debt processes
• Xero (advantageous)
• Experience in high-volume debtor environments.
• Advanced Excel skills.

Skills & Attributes

• Strong negotiation and problem-solving skills.
• Accuracy, attention to detail, and organisational discipline.
• Ability to work through high-volume accounts with speed and precision.
• Professional communication skills with patients, practitioners, and medical aids.
• Resilience when following up on overdue accounts.

Specific Requirements

• Solid and positive references
• Clear health record
• Clear credit record
• No criminal record