Heron Crescent 1 at WNS Global Services SA

Job Description

The purpose of the role is to develop and manage the implementation of the Strategic Business Units learning and development strategy. Manage and govern the operational training function and team for allocated business units.  Contribute towards effective talent development across the business unit. Effectively build and manage client relationships, consulting and delivery on training solutions. Manage service level agreements and operational training outcome achievement. Build a supportive and effective learning environment to facilitation transfer of learning and performance impact

Key Responsibility Areas

• Operational training and talent development business partnering
• Operations training team management, leadership and development
• Business Unit learning strategy and management of delivery of aligned training
• Management of the operationalization of training
• Business alignment and evaluation of training
• Create blended learning solutions using existing learning courses and resources. 
• Learning and development quality management and reporting
• Learning governance and compliance
• Training Business impact measurement and continual improvement
• Overseeing learning environment, coaching and mentoring processes

Qualifications

• National Certificate / Diploma in OD ETDP, Human Resources, Learning & Development, Business Administration, Operations Management or similar
• Degree in Human Resources, Learning & Development, Business Administration, Psychology or Industrial Psychology, Operations/Performance management would be beneficial
• Minimum 7 years’ experience in a managerial role in operations management training and or Learning and Development Leader in an operational or business delivery environment
• Learning/training Programme Design, Development and delivery experience
• Experience working in a multi-disciplinary team across multiple stakeholders
• Skills development needs analysis, design, facilitation, management/leadership experience
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel  MS Word and MS PowerPoint