Housekeeping Coordinator at One&Only Resorts

• The Housekeeping Coordinator serves as the central point of communication and administration for the Housekeeping Department, ensuring the smooth daily operation of housekeeping services. The role involves coordinating room assignments, managing guest requests and complaints, maintaining housekeeping records, monitoring room statuses, liaising with other departments, and supporting housekeeping staff with scheduling, payroll, and administrative duties.

Key Responsibilities

• Manage housekeeping communications, including emails, telephone calls, and departmental correspondence.
• Allocate rooms and communicate arrivals, departures, VIP guests, long stays, and special requests to housekeeping staff.
• Record, follow up, and resolve guest requests and complaints to ensure guest satisfaction.
• Maintain accurate records of room statuses, out-of-order rooms, maintenance issues, lost and found items, and key control.
• Coordinate maintenance requests and ensure repairs are completed before guest arrivals.
• Prepare daily room attendant allocations, staffing requirements, and payroll submissions.
• Maintain filing systems, departmental logs, office supplies, and housekeeping office standards.
• Support guest services, including arranging babysitting services and housekeeping amenities.
• Ensure compliance with hotel policies, procedures, and security standards.
• Communicate effectively with Front Office, Engineering, and other departments to ensure seamless operations.

Required Skills and Qualifications

• Strong communication and customer service skills.
• Good organizational skills with exceptional attention to detail.
• Ability to remain calm and professional under pressure.
• Computer literacy, including Microsoft Word, Excel, and Property Management Systems (PMS).
• Basic mathematical and reporting skills.
• Previous experience in hospitality, preferably within Housekeeping.
• Knowledge of guest relations and the ability to build positive relationships with guests and colleagues.
• Strong administrative, follow-up, and record-keeping abilities.

Overall Purpose

• The Housekeeping Coordinator ensures efficient housekeeping operations, accurate administration, excellent guest service, and effective communication between housekeeping, guests, and other hotel departments.