Hot Jobs at One&Only Resorts

• The Housekeeping Coordinator serves as the central point of communication and administration for the Housekeeping Department, ensuring the smooth daily operation of housekeeping services. The role involves coordinating room assignments, managing guest requests and complaints, maintaining housekeeping records, monitoring room statuses, liaising with other departments, and supporting housekeeping staff with scheduling, payroll, and administrative duties.

Key Responsibilities

• Manage housekeeping communications, including emails, telephone calls, and departmental correspondence.
• Allocate rooms and communicate arrivals, departures, VIP guests, long stays, and special requests to housekeeping staff.
• Record, follow up, and resolve guest requests and complaints to ensure guest satisfaction.
• Maintain accurate records of room statuses, out-of-order rooms, maintenance issues, lost and found items, and key control.
• Coordinate maintenance requests and ensure repairs are completed before guest arrivals.
• Prepare daily room attendant allocations, staffing requirements, and payroll submissions.
• Maintain filing systems, departmental logs, office supplies, and housekeeping office standards.
• Support guest services, including arranging babysitting services and housekeeping amenities.
• Ensure compliance with hotel policies, procedures, and security standards.
• Communicate effectively with Front Office, Engineering, and other departments to ensure seamless operations.

Required Skills and Qualifications

• Strong communication and customer service skills.
• Good organizational skills with exceptional attention to detail.
• Ability to remain calm and professional under pressure.
• Computer literacy, including Microsoft Word, Excel, and Property Management Systems (PMS).
• Basic mathematical and reporting skills.
• Previous experience in hospitality, preferably within Housekeeping.
• Knowledge of guest relations and the ability to build positive relationships with guests and colleagues.
• Strong administrative, follow-up, and record-keeping abilities.

Overall Purpose

• The Housekeeping Coordinator ensures efficient housekeeping operations, accurate administration, excellent guest service, and effective communication between housekeeping, guests, and other hotel departments.

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• The Chef de Cuisine (CDC) is responsible for leading and overseeing all culinary operations for Ochre Restaurant, Vista Kitchen, and In-Room Dining, ensuring exceptional food quality, consistency, and presentation in line with a 5-star ultra-luxury guest experience.
• The role combines hands-on culinary expertise, leadership, innovation, and operational management to deliver world-class dining experiences while achieving financial and service excellence.

Key Responsibilities

• Lead and manage all kitchen operations, ensuring the highest standards of food quality, hygiene, and presentation.
• Develop, design, and execute innovative menus that reflect luxury hospitality standards.
• Train, mentor, and develop culinary teams to enhance performance, skills, and guest satisfaction.
• Maintain strict compliance with food safety, sanitation, health, and company policies.
• Manage staffing, scheduling, productivity, and kitchen budgets to achieve operational goals.
• Drive exceptional guest experiences by actively engaging with guests, handling feedback, and resolving concerns.
• Oversee food purchasing, inventory control, production planning, and cost management.
• Foster a culture of teamwork, professionalism, accountability, and continuous improvement.
• Lead by example, ensuring brand standards and luxury service expectations are consistently exceeded.

Ideal Candidate Profile

• Culinary qualification from a recognized hospitality or culinary institution.
• Minimum 5 years' experience in a similar leadership role within a 5-star luxury or ultra-luxury hospitality environment.
• Strong leadership, coaching, and people-development abilities.
• Exceptional organizational, planning, and problem-solving skills.
• Results-driven with solid financial and operational acumen.
• Passionate about culinary excellence, innovation, and delivering unforgettable guest experiences.

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• The Front Desk Agent is the first and last point of contact for guests, delivering a seamless, personalized, and elevated luxury experience throughout the guest journey. Responsible for check-in, check-out, guest relations, cashiering, reservations support, and concierge-style assistance, the role embodies the highest standards of hospitality, discretion, professionalism, and attention to detail.

Key Responsibilities

• Deliver warm, personalized, and memorable guest experiences that reflect the resort's ultra-luxury standards.
• Manage all front desk functions, including check-in, check-out, payments, room assignments, upgrades, and room moves.
• Act as a brand ambassador, ensuring all interactions align with luxury hospitality standards and company values.
• Anticipate guest needs and coordinate with all departments to provide seamless and attentive service.
• Handle guest enquiries, special requests, complaints, transportation arrangements, and local recommendations with efficiency and professionalism.
• Maintain accurate guest information and reservations within Opera and other hotel systems.
• Process cash, foreign currency transactions, refunds, and cashiering duties in accordance with financial controls and procedures.
• Maintain complete knowledge of room categories, rates, resort facilities, events, dining venues, and guest activities.
• Drive revenue through appropriate upselling and enhancement of guest experiences.
• Ensure confidentiality, privacy, security, and compliance with company policies and luxury service standards.
• Work collaboratively with colleagues to create an exceptional and consistent guest experience.

Ideal Candidate Profile

• Minimum 2 years' experience in a 5-star luxury hospitality environment.
• Diploma or Degree in Hospitality, Tourism, or a related field preferred.
• Excellent guest relations and communication skills.
• Proficient in Opera PMS, Microsoft Office, and hotel operating systems.
• Professional, polished, and highly detail-oriented.
• Able to multitask efficiently in a fast-paced luxury environment.
• Demonstrates discretion, integrity, and a genuine passion for guest service.

Overall Purpose

• To create exceptional first and last impressions for guests by providing world-class, personalized service, ensuring every interaction reflects the standards, elegance, and exclusivity expected in a 5-star ultra-luxury resort environment.

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• The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services operations and colleagues. With experience in a high quality luxury resort guest services, the Team Leader will support the Front Office Management team and Guest Services team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Support the tracking and resolution of service issues.

Key Areas of Responsibility
Ensure every guest receives warm, personalised, and anticipatory service throughout their stay.

• Act as an ambassador for the hotel, creating memorable and meaningful guest interactions.
• Resolve guest concerns promptly and professionally, turning service challenges into opportunities to exceed expectations.
• Foster guest loyalty through exceptional service delivery and relationship building.
• Monitor guest feedback and implement continuous service improvements.

Leadership & Team Development

• Inspire, coach, and mentor the Guest Services team to consistently deliver world-class hospitality.
• Lead by example, demonstrating professionalism, integrity, and a genuine passion for guest service.
• Support colleague engagement, training, performance management, and career development.
• Create a positive and collaborative working environment built on trust, respect, and accountability.

Operational Excellence

• Oversee the day-to-day Guest Services operation, ensuring seamless and efficient service delivery.
• Maintain luxury service standards, policies, and procedures.
• Support guest recognition initiatives and revenue-enhancing opportunities through thoughtful upselling and personalised recommendations.
• Ensure all guest requests are handled with urgency and attention to detail.

Collaboration & Communication

• Build strong relationships across all hotel departments to ensure a seamless guest experience.
• Communicate effectively with management and colleagues regarding operational matters, guest preferences, and service recovery initiatives.
• Promote a culture of teamwork and service excellence throughout the property.

Health, Safety & Compliance

• Ensure compliance with all company, health, safety, and security standards.
• Support the wellbeing of guests and colleagues through proactive risk management and safe operating practices.

Ideal Candidate Profile

• An engaging and service-driven hospitality professional with experience in a luxury or boutique hotel environment, who possesses exceptional leadership abilities, refined communication skills, and a passion for creating extraordinary guest experiences. The successful candidate demonstrates an unwavering commitment to excellence, attention to detail, and the ability to inspire a team to deliver the highest levels of personalised luxury hospitality.