HR Administrator Helpdesk at Clicks Group

Job description
Job Purpose:

• To provide a comprehensive and efficient HR Helpdesk service to the Group, by receiving, interpreting and resolving all HR and payroll related queries, aligned to Group policies and procedures.

Job Objectives:

• To attend to all related queries received via the Helpdesk.
• To perform investigations and or reconciliations related to HR and Payroll queries to enable troubleshooting in line with SLA's
• To identify corrective actions required to resolve queries, aligned to SLA's
• To provide on going support to the HR and Payroll community in order to ensure alignment to policies and processes.
• To liase with relevant stakeholders or SME's in order to gain insight into queries and be able to respond accurately
• To assist with any day to day or adhoc administrative tasks and projects aligned to the overall compliance team goals and objectives. 

Minimum requirements
Qualifications and Experience:

• 3 year degree / diploma (Essential)
• HR (Desirable)
• 1-2 years' administrative experience (preferably within Payroll environment or HR)

Skills, Abilities and Job Related Knowledge:

• Relevant labour legislation, SARS, UIF, BCEA, and all relevant remuneration regulations
• SAP Payroll System
• HR Policies and Procedures
• Funds eg. Medical Aid, Pension Fund, Retirement Fund etc
• SAP HCM
• Customer orientated
• Computer skills (Excel, Word, PowerPoint)
• Delivery and customer service orientated
• Ability to handle confidential matters in a professional and ethical matters
• Communication skills (verbal and written)
• Time Management skills
• Attention to detail
• Problem solving
• Self-driven

Essential competencies:

• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Planning and Organising