Hub Administrator - Ficksburg at Dis-Chem Pharmacies

Job Description

• Dis-Chem Pharmacies requires an experienced and customer-focused Hub Administrator for our new store in Ficksburg, Free State.
• The successful candidate will be responsible for providing efficient administrative and reception support within the Store of the Future hub. This includes managing incoming calls, assisting walk-in customers and clinic patients, maintaining accurate records, and supporting the promotion and understanding of Dis-Chem's integrated health offerings and Better Rewards programme.
• The ideal candidate will have excellent communication and organisational skills, a professional telephone manner, and a genuine passion for delivering exceptional customer service in a fast-paced retail environment.

Minimum Requirements

Essential:

• Grade 12 / Matric certificate.
• Computer literacy, including Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong administrative and organisational abilities.
• Good attention to detail and the ability to maintain accurate records.
• Ability to multitask, prioritise responsibilities and work under pressure.
• A customer-focused approach with a professional and friendly manner.

Advantageous:

• A qualification in Administration or Customer Service.
• Previous experience in customer service administration.
• Experience in a retail or healthcare environment.
• Previous exposure to SAP, electronic patient record systems or customer relationship management (CRM) platforms.

Job Description

Reception and Call Management

• Answer incoming calls professionally and direct enquiries to the appropriate departments or individuals.
• Provide accurate information regarding appointments, clinic services, products and general customer enquiries.
• Record and relay messages accurately, confirming relevant details with callers.
• Assist walk-in customers and clinic patients with appointments, bookings, queue management and general information.
• Confirm patient appointments in advance and maintain accurate patient profiles on the relevant electronic systems.
• Identify urgent enquiries and immediately escalate potential medical emergencies to the Hub Advisor or Nursing Practitioner in accordance with established procedures.

Integrated Health Support

• Support the administration and promotion of Dis-Chem Cover products, including Dis-Chem Health and Dis-Chem Life.
• Obtain and record customer consent in accordance with the Protection of Personal Information Act (POPIA).
• Capture and log leads for relevant Cover products.
• Explain product benefits and direct customers to the appropriate sales channels for further assistance.
• Assist with basic Cover-related queries and escalate more complex matters to the relevant personnel.

Better Rewards Programme

• Promote customer awareness and adoption of the Better Rewards programme.
• Educate customers on the programme's benefits, features and usage.
• Assist customers with basic Better Rewards queries and troubleshoot common issues.
• Escalate complex queries to the Hub Advisor or Store Admin Manager where necessary.

Customer Service

• Act as a central point of contact for customer enquiries, compliments and complaints.
• Accurately record customer feedback and complaints on the

Special Conditions of Employment

• Retail-based role requiring in-store presence.
• Shift work aligned to store trading hours.
• South African citizen.
• MIE, no criminal record and clear credit rating.
• Valid driver’s licence and own reliable transport.

Remuneration & Benefits

• Market-related salary.
• Medical aid.
• Provident fund.
• Staff account.

Closing Date 22 October 2026