Hub Manager at Hire Resolve

Job Description

• We are looking for a highly motivated Hub Manager to oversee all aspects of hub operations in PE, Eastern Cape.
• The successful candidate will ensure smooth day-to-day operations, adherence to standard operating procedures (SOPs), and achievement of service level agreements (SLAs).

Key Responsibilities:

• Manage full Express, Pickup Point, and Point-to-Point hub operations
• Recruit, train, and manage hub staff; oversee performance and scheduling
• Maintain health and safety compliance, including first aid and fire safety measures
• Ensure all equipment and security systems are functional and sufficient
• Monitor operational reports and take action to meet KPIs and SLAs
• Investigate and resolve complaints and critical incidents promptly
• Oversee driver network operations, including hiring, onboarding, compliance, payments, and behavior management

Skills & Qualifications:

• Matric
• Relevant tertiary qualifications in Supply Chain Management, Operations Management, Business Administration, or similar (advantageous)
• Management experience in FMCG, logistics, or warehouse environments
• Strong leadership and team management skills
• Excellent decision-making and problem-solving abilities
• Proficient in MS Excel / Google Sheets
• Excellent communication skills