Hybrid Cloud Team Lead at Cloud Direct

• The Hybrid Cloud Team is responsible for supporting our customers either as a point of escalation from the Service Desk, Cloud Command Centre or in conjunction with other specialist teams within Operations.
• You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via Cloud Direct support lines, Live chat, email, self-service portals or identified through pro-active monitoring activities
• You will act as our customer’s trusted advisor, building solid relationships and a sound understanding of their individual needs and desirables to add value through the provision of advice which meets their business challenges.
• Working with the Hybrid Cloud Team, you will mentor and develop engineers to assist their growth and distribute high-level technical knowledge to all levels of other teams.

Requirements and Experience:

• A minimum of 5 years working in a managed services environment, focusing on Hybrid technologies, Computer, Storage, and Network infrastructure design, implementation, and operation.
• At least 3 years of experience in a senior management role, demonstrating a deep understanding of leadership practices.
• Thorough grasp of project management, ensuring seamless alignment between the team’s activities and project deliverables.
• Proficiency in Azure cloud technologies, including computing, virtual networks, storage, and databases.
• Proven track record in planning, managing, and supporting enterprise hybrid environments (e.g., VMWare, Hyper-V, KVM) and enterprise storage solutions (e.g., NetApp), including archival storage and backup systems.
• Experience in supporting and maintaining Windows server environments.
• Good understanding of managing backup environments and processes.
• Working knowledge of private/public cloud environments and architectures.
• Solid understanding of network infrastructure services and various networking protocols.
• Familiarity with Unified Communications infrastructure services.
• In-depth knowledge of Microsoft 365 solutions.
• Experienced in analysing, implementing, and evaluating IT systems/infrastructure and relevant specifications.
• Proficient in commissioning services from third parties and adept at managing relationships with suppliers and contractors.
• Possess a solid understanding of Hybrid Cloud technologies and operations practices.
• Proven experience with implementing daily, weekly and monthly checks for various technology stacks based on best practices.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Experience in customer reporting and report creation.

Certifications:

• MCSA, MCSE or similar Microsoft Cloud-related certifications.
• VMware
• Veeam
• CCNP or equivalent.
• AZ -104
• SC-900 (beneficial)
• ITIL 4 Foundations
• Leadership development program (Dyna, |Leadme)

What do we offer you?

• Responsible Time off (uncapped annual leave)
• Group Life Cover /Disability Income Cover/ Trauma Insurance Cover (Injury / Disability)
• Fitness Cash Contribution
• Pension Fund Contribution
• Medical Insurance Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Endless Growth Opportunities: We provide ample opportunities for professional development, mentoring, and advancement.
• Culture of Excellence: We foster a high-performance culture that recognizes and rewards exceptional talent.