Immigration Officer: Emahlathini: Port of Entry at Border Management Authority

The successful candidates  will be expected to perform the following:

• Conduct immigration inspections and document checks. Verify the identity and legal status of individuals entering or leaving the country. Enforce immigration laws and regulations. Conduct investigations and gather intelligence on potential immigration violations. Participate in risk assessments and intelligence-led operations. Prepare reports and maintain records of immigration activities. Provide information and assistance to travelers and the public. Promptly attentively respond to customer requests within established parameters and time frames. Assess or check with customer to ensure solution meets request. Ensure that the Immigration legislature and approved protocols are enforced and respond to inquiries and requests in relation to immigration matters to ensure effective immigration management in the Port of Entry. Ensure that the unit adheres to all organizational deadlines.
• Assist with the submission of mandatory reports and information. Prepare reports by collecting information for the Manager/ Assistant Manager. Co-ordinate and compile the department’s monthly and quarterly reports. Track commitments, report deadlines and manage follow-ups. Process all documentation according to BMA policies and procedures as well as document control principals, within specified set time frames to ensure compliance. Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks. Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with relevant requirements. Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity. Review related Standard Operating Procedures in consultation with the Manager to ensure business optimisation. Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation. Establish and maintain relationships with intelligence agencies, international organizations, and industry stakeholders to facilitate information sharing and cooperation in combating illicit activities. Represent and participate in the BMA’s committees and tasks teams.

Requirements

• Undergraduate qualification at NQF 6 as recognised by SAQA in Social Science Studies/Law/Security Studies/Public Administration
• 3 years relevant experience in customer care services or immigration services
• Flexibility in working hours will be required to meet demands of the role.
• May be required to work overtime.
• Valid driver’s License