Inbound Sales Advisor at Concentrix

Your qualifications and experience
Concentrix is a great match if you have:

• Minimum 6 months of experience within a call centre (Local/ International),
• Must have 6 months of sales experience, Inbound/Outbound/Retentions/ Upselling/Cross-Sell
• Matric
• Clear criminal record
• Ability to type 26 wpm
• Attention to Detail
• English Proficiency, both written and spoken
• Excellent knowledge of effective customer service processes
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively

What’s in it for you

• A competitive monthly salary of R7,500
• Guaranteed R1000 Campaign allowance
• Fantastic Employee Assistance Programme (EAP)
• Medical Insurance
• Subsidised transport
• FREE Learning and Leadership Development programmes that will lead you further along your career journey

What you will do in this role

• Assists with inbound calls
• Provide customer service (billing) to TV, Internet, and Voice subscribers.
• Process payments, provide payment options; explain the bill, upgrading services (premium channels), and give adjustments & credits when necessary
• Need to pitch and close sales
• Possesses the ability to retain customers utilising the value, benefits and product plans available to the account.
• Availability to work shifts in a 24/7 environment (Essential)