Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As delegated by the Quality Council for Trades and Occupations (QCT...
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Uphold the image of Services SETA through professional behavior and administration of the reception area and office according to quality standards.
Always adhere to corporate values and ethics when interacting with Services SETAs
Welcome visitors and offer refreshments where necessary.
Provide assistance to walk-in visitors wherever possible.
Keep visitors informed of waiting times where necessary.
Keep the reception clean and tidy at all times.
Report maintenance issues promptly and monitor progress until they are resolved.
Attend to the reception area at all times during office hours.
Perform basic trouble shooting to correct minor problems.
Attend to incoming calls efficiently and timeously in order to minimize customer waiting time.
Route calls to the relevant people
When callers are on hold, ensure that the person whom they want to speak to is aware of the pending call and keep the caller up to date with progress.
Proactively take messages and ensure that all staff are aware of and receive their messages timeously.
Screen calls in order to assist with queries or to route the callers to the correct area
Photocopy and scan documentation upon request
Filing
Distribute documents correctly and timeously
Provide typing services as requested
Bind documents when requested
Receive and dispatch courier packages
Collate information for reporting
Support Services SETA projects by:
Assist in scheduling of monitoring and evaluation visits
Assist in scheduling of induction visits
Prepare site visits reports.
Provide other project related clerical functions
Support the office in conducting outreach and stakeholder engagements on and/or off-site i.e. career exhibitions, stakeholder capacitation sessions.
Requirements
National Senior Certificate or equivalent certification, at a minimum NQF 4
A National Diploma or equivalent certification (NQF 6) in Business Administration or Public Administration or Office Administration or Project Management or Human Resources or equivalent certification
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