Invoice to Cash Manager (Accounts Receivable Manager) at Danone

Strategy and Planning

• KPIs to monitor and improve the efficiency of the Order to Invoice process.    
• Set-up and monitor KPIs to improve the efficiency of the Order to Invoice process (owned by the business) and the Invoice to Cash or Payment process (owned by the AR, Cash Collectors and TTM teams). Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
• Drive change and lead the implementation of best practice.
• Support in the cash forecast
• Support FBU in Cash Forecast with organic cash generation and risk and opportunities assessment

Ensure the control of the credit risk with the customers!

• Manage solvency checks and if necessary, credit insurances.
• Guarantee an effective internal control system in the O2C and TTM process.
• Take accountability for maintaining the average level of days of sales outstanding targets
• Take accountability for maintaining and reducing the level of 90 days plus outstanding
• As part of credit management, monitor acceptable level of bad debt write-offs
• Manage credit management costs for the year within budget
• Escalate credit issues to the Sales teams for resolution

Month end and Reporting

• Ensure that cash allocations are captured in the correct period
• Timeously closure of the AR books and revenue recognition
• Provisions are adequate and supported
• Challenge CBU landing cash options and apply last call if necessary in accordance with FD CBS or Head of Financial Control.
• Consolidate standard weekly and monthly reports on behalf of the team (Credit sales, Cash sales, DSO, Legal book, Provisions, Claims etc.)

Relationship Building

• Establish and maintain customer satisfaction and appropriate customer relationships externally
• Ensure cross-functional co-operation through maintenance of constructive relations between departments
• (CBU Business Planning, Sales and Supply Chain)

Drive individual and team performance improvement.

• Lead the team to deliver of company targets and objectives as well as internal KPI’s
• Continuous management and motivation of the team
• Conduct internal performance management and IDP processes fairly and consistently, resulting in transparent succession planning and specific development areas
• Facilitate the setting of team objectives and provide guidance as needed
• Mentor and coach team members, as required
• Ensure appropriate training and development of Debtors Department to improve skills and customer service levels

Projects and Enhancements

• Take accountability for the quality of the systems and processes within the department, and implement changes as required.
• Support in all AR efficiency projects
• Contribute to lead finance projects.

Management of AR, Cash collections and TTM systems

• Support the AR, Cash collectors and TTM clerks where necessary with customer invoice processing, customer payments, query resolution and deductions. Oversee their work to ensure proper review and compliance.
• Oversee the management of the AR, Cash Collectors and TTM systems and manage relationship with the IS team.