IT Administrator - Gauteng at Teraco

PURPOSE OF THE ROLE

We are seeking a skilled and motivated IT Administrator & Desktop Engineer to join our IT team. The Engineer will be responsible for maintaining, supporting, and optimizing our organization's desktop infrastructure. This role involves working closely with end-users, troubleshooting hardware and software issues, and implementing efficient desktop solutions. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering high-quality support services.

MAIN FUNCTIONS OF THE JOB

Desktop Support

• Provide first and second-level technical support for desktop-related issues
• Troubleshoot hardware and software problems, identifying and implementing effective solutions.
• Install, configure, and maintain desktop systems and peripherals

Software Deployment

• Manage software installations and updates on desktop systems.
• Ensure compliance with licensing agreements and company policies

Security and Compliance

• Implement and enforce security measures to protect desktop systems from threats
• Ensure desktop configurations comply with security standards and policies

Documentation

• Maintain accurate and up-to-date documentation for desktop configurations, procedures, and issue resolution

Collaboration

• Collaborate with other IT teams to address cross-functional issues and improve overall system performance
• Work closely with end-users to understand their needs and provide effective solutions
• Conduct regular maintenance tasks, including updates, patches, and system optimizations.
• Ensure that assets are updated on the asset list
• Comply to all Teraco’s policies, procedures and work instructions
• Comply to all information security policies and procedures and take initiative to provide input to improve Information Security, based on the ISO 27002 guidelines and NIST Information Security best practices.
• Manage risks associated with access to the information assets/systems.
• Once a month to once every 6 weeks standby afterhours shift

Requirements

SKILLS REQUIREMENT

• Excellent interpersonal relations.
• Excellent verbal and writing skills.
• High attention to detail imperative.
• Ability to multi-task is essential.
• Able to perform under pressure.
• Ability to adapt to change.
• Ability to work after hours when required
• Open to learn and grow essential.
• Take accountability and ownership.
• Rule following

QUALIFICATIONS AND EXPERIENCE

• Proven experience as a IT Administrator or Desktop Engineer or similar role
• Strong knowledge of desktop operating systems (Windows, macOS) and productivity software
• Experience in SCCM preferred
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, MCSE, MCSA, MCIPT, or equivalent are desirable
• Drivers licence and personal vehicle is required, as this role requires occasional travel between the JHB sites, to support users.