IT Application Support Specialist - Cape Town at Impact

Why this role is exciting!

• The IT application support specialist is an individual that goes out their way to provide technical support for a multitude of software applications. They are subject matter experts and know the ins and outs of various SaaS solutions. This role will focus on providing support to key SaaS tools such as Google Workspace, Atlassian, Slack, Zoom.

What you will be doing:

• Troubleshoot and resolve SaaS issues
• Conducts research to understand, explain and resolve technology issues
• Communicates updates to users that have been or may be affected by a problem
• Follows up with users after problems have been resolved
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Initiates onboarding procedures for new users into the system
• Ensures response times are quick and effective to appropriately resolve requests

Does this sound like you?

• 3-5 years of end-user support
• 2+ years of dedicated application support (subject matter expert)
• Experience with system integrations
• Experience with creating technical documentation
• Ability to work independently and think creatively
• Intellectual curiosity and a desire to be challenged