Job Vacancies at Impact

Your Role at Impact:

• The data analyst is responsible for collecting, analyzing and interpreting large and complex datasets to identify patterns and trends, surface facts and develop insights, aiding the team in delivering data-driven recommendations to support business decisions.
• The ideal candidate will have a technical background and experience performing data analysis, building reports and producing forecasting models in a professional environment. The data analyst needs to be a clear communicator that can confidently interact with technical and non-technical stakeholders and present analysis and research findings to the broader team.

Data pun: "which way did the programmer go? He went data way"

What You'll Do:

• Extract and analyze data from various sources including relational databases (mySQL, postgres), big data technologies (BigQuery, Kudu, Impala, SingleStore, Hive), file sources (parquet, ORC, avro, csv, xlsx) and reporting systems (Looker, DOMO)
• Conduct data analysis, surface insights and present recommendations to both technical and non-technical stakeholders in a clear and concise manner
• Create visualizations, dashboards and reports to present data analysis findings
• Use statistical techniques to identify trends and derive patterns and insights embedded in the data
• Assist with the identification, creation and maintenance of master datasets
• Actively participate in and occasionally lead data stewardship initiatives
• Clean and manipulate data to ensure high quality and integrity of reporting outputs
• Help drive adoption of data mart and reporting outputs in the broader organization
• Contribute to and compile technical specifications for new data assets (marts, tables, views, cubes)
• Collaborate closely with data and analytics engineers to close the gap between stakeholders' data needs and development efforts
• Analyze source systems and help identify business logic embedded in the underlying datasets
• Identify and communicate data quality and data validation issues in productionalized datasets
• Build and maintain dashboards to support business stakeholders
• Perform ad-hoc data analysis to determine suitability of a data source for use in data marts and reporting outputs or to assess key performance indicators (KPIs)
• Troubleshoot process failures and identify opportunities for automation
• Help train and up-skill new team members

What You Have:

• Bachelor's degree in mathematics, statistics, economics, computer science or a related field
• 3+ years of experience in a data analysis, business intelligence or data engineering role
• Developed analytical and problem-solving skills
• Python and SQL coding skills
• Developed data analysis and data visualization skills
• Experience with the Google Cloud Platform (GCP) and integrated technologies preferred
• Exposure to DataBricks, PySpark and BigQuery highly advantageous
• Experience with data wrangling (data cleaning, manipulation and preparation)
• Exposure to machine learning libraries, tools and protocols (supervised & unsupervised learning)
• Experience with standard statistical modeling and forecasting methodologies
• Exposure to no-sql data systems beneficial (HBase, Redis, Kafka)
• Experience with data visualization tools such as Tableau, Power BI, SSRS/SSAS, Looker or QlikView
• Good verbal and written communication skills
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Experience working in the marketing technology industry beneficial

Nice to have:

• Affiliate & Partnerships Industry Fundamentals Certification by PXA

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Your Role at Impact:

• Why this role is exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers' first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring all customers have a delightful experience joining Impact.com. As the Onboarding Success Manager you will be responsible for or owning the client relationship during onboarding, answering client questions, taking any requested Zoom calls and leading any specialized training on basic platform adoption. Their goal is to ensure the client is set up for success by understanding the specific client's business and advising on best practices and key features that align with their goals, needs, and integration.

What You'll Do:

• Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across all clients. Onboarding Success Managers should always know the current status of an account in their book of business.
• The Onboarding Success Manager is responsible for building a relationship with the client that results in a happy customer and allows for a smooth transition to success. This person is focused on customer happiness, timely launch against billing start date, program success, and partnership growth.
• Listen to all client goals and requirements and ensure the setup is tailored to meet these.
• Ensure all required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects forward and ensure any blockers are surfaced and triaged immediately to
  keep project timelines on track.
• Any delays or risks to the project timeline are communicated and adjusted accordingly.
• Track activity and update client records in various tools including SFDC, Operator, Toggl, Jira and other software we may be using.
• Provide direct support including training via email, Zoom, chat and in-app tools to advertisers throughout the onboarding phase (sales handoff through time to first value)
• Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch
• Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success

Other Duties:

• Review, improve and provide feedback on the help documentation and process
• Continually enhance your knowledge of technical setups and technology.
• Act as client-facing project manager
• Check that each client has a complete "final review" before going live
• Use reports to proactively reach out to clients in onboarding
• Escalate issues to managers as needed.
• Share best practices
• Adhere to policies that are defined as part of SOC compliance
• Continually educating on industry knowledge
• Offsite travel may be required to client offices or other Impact locations

What You Have:

• Bachelor's Degree Required
• 3+ years of client-facing experience
• Excellent verbal and written communication skills
• Solid understanding of the digital marketing ecosystem
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Enthusiastic team player
• Great conflict resolution skills
• Excellent time management skills
• Ability to work both in a team environment and autonomously
• Ability to multi-task and perform effectively under pressure
• Self-motivated and able to provide results with minimal supervision
• Curious minded
• Customer obsessed
• Passion to learn

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Why this role is exciting:

• As an GRC Controls Administrator you will work with internal and external stakeholders across all squads to contribute to the maturation of impact.com's systems, controls, applications and processes. By assessing and recommending standards and controls, you will work within a team to influence the improvement of impact.com's Cybersecurity Program and work closely with employees and partners to ensure standards are measured, upheld and matured.
• As an individual, you complete tasks and projects with minimal supervision and act as a vital member of the global information security team.

What you will be doing:

• Participate as a member of the Information Security team in all compliance projects and engagements and initiatives
• Participate in annual PCI-DSS, ISO and SOC assessments and audit
• Assist with requests from internal and external partners and contribute to the Third Party Risk Management process such as vendor onboarding and continuous vendor .
• Participate in engagements with teams across business units to translate governance requirements and standards into tangible controls and
• Stay abreast of emerging compliance regulations and standards with the aim of constantly improving the organisations security posture.
• Be active in the Cybersecurity communities and stay informed on current threats, attack techniques and strategies
• Open to change and ability to pivot to different priorities and situations
• Must be able to work well independently as well as part of a larger team
• Ability to work on a diverse team with a diverse range of people

Does this sound like you?

• Knowledge of Security Frameworks and best practices (PCI-DSS, NIST, ISO27001, etc).
• Experience in IT management workflow solutions such as ServiceNow
• Risk Management frameworks and processes.
• Experience in IT engineering, security governance or related fields
• Threat and vulnerability management policies, systems and remediations
• Ability to translate control requirements into technical
• Documenting, implementing and measuring controls and processes
• Able to conduct assessments and communication of the results thereof
• An industry related certification (ex. CEH, CISSP, CISA).
• Experience with technical and narrative writing.

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Why this role is exciting!

• The IT application support specialist is an individual that goes out their way to provide technical support for a multitude of software applications. They are subject matter experts and know the ins and outs of various SaaS solutions. This role will focus on providing support to key SaaS tools such as Google Workspace, Atlassian, Slack, Zoom.

What you will be doing:

• Troubleshoot and resolve SaaS issues
• Conducts research to understand, explain and resolve technology issues
• Communicates updates to users that have been or may be affected by a problem
• Follows up with users after problems have been resolved
• Utilizes help desk tracking software to present recommendations and improvements for user systems
• Initiates onboarding procedures for new users into the system
• Ensures response times are quick and effective to appropriately resolve requests

Does this sound like you?

• 3-5 years of end-user support
• 2+ years of dedicated application support (subject matter expert)
• Experience with system integrations
• Experience with creating technical documentation
• Ability to work independently and think creatively
• Intellectual curiosity and a desire to be challenged

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• As an intern for PXA, you will experience a variety of different job roles and responsibilities as you acclimate to the PXA team and impact.com. You will write and edit content, create and edit learning content videos, manage data entry projects, and much more as needed.
• This paid internship is 3 months with the potential option to extend at the end of the period. Please note that this is a hybrid role and the successful candidate will be required to be in office a minimum of two days a week.

What You'll Do:

• Work within our LMS (Learning Management System), Intellum, and our internal customer information tool, Operator, to support PXA team members in completing the New User Report each week to maintain data quality.
• Write and edit course copy, emails newsletters, and other related material, adhering to the voice and Corporate Identity (CI) of PXA.
• Use Adobe Premiere Pro and additional tools within the Adobe suite to edit product and industry training videos, adhering to the Corporate Identity (CI) of PXA.
• Create engaging storyboards, and cut voiceovers and videos in collaboration with our video editors and multimedia designers.
• Use iorad.io to prepare impact.com product training simulations.
• Other tasks as needed.

What You Have:

• Must demonstrate basic writing skills.
• Must be action-oriented and customer-focused.
• Must demonstrate the ability to think creatively.
• Must demonstrate a keen eye for detail.
• Excellent organizational skills, using tools like Asana and Google Calendar.
• Ability to communicate professionally via email, Slack, and Zoom.
• Ability to work independently, and have a high degree of accountability and accuracy of work.
• 0 - 1 year work experience.
• Must have reviewed pxa.impact.com.
• Preferred:
  • Qualification in Marketing, social sciences, or other relevant creative background.
  • Documented professional writing experience.
  • SEO or marketing experience.
  • Video editing experience.

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Your Role at Impact:

• As a Senior Database Administrator at Impact, you will work with the latest technologies that enable near-real time processing of datasets in the Terabytes range and the exciting challenges that come with working with massive amounts of data. You will have the freedom to experiment with the latest technologies with the ultimate goal of scaling our systems linearly.
• If you have great ideas and like to think outside the box, we will encourage it and support you, giving you the tools to be successful as we scale Impact. At Impact, your career path is yours to shape, as we encourage cross training into other technologies 

What You'll Do:

• Administer and support multiple MySQL database instances in a shared environment
• Manage database capacity and usage. Pro-active capacity planning.
• Monitor and optimize database performance
• Develop backup and recovery procedures
• Essential Database administration - install, configure, upgrade, backup, partitioning and monitoring of databases
• Work with developers during application development life cycle in the design and planning of schema, tables, data types, indexes, procedures and functions
• Proactively identify performance bottlenecks and database risks

What You Have:

• Bachelor's degree in mathematics, statistics, economics, computer science or a related field
• Minimum 5 years’ experience as a Production Database Administrator
• Experience with MySQL / Percona Server 5.1, 5.5, 5.6, 5.7, 8.0 / TokuDB 5.7
• Experience with ProxySQL 2.x / Orchestrator, Percona XtraBackup
• 3+ years of experience in writing Linux shell scripts, perl scripts, Python etc.
• Experience with High Availability MySQL/Percona environments
• Experience working with Large Data Volumes - 100’s of Terabytes to Petabytes
• Strong understanding of InnoDB and InnoDB tuning.
• Experience working with SingleStore, MongoDB, ScyllaDB, Clickhouse, Percona XtraDB Cluster, CloudSpanner, CloudSQL, AWS RDS/Aurora
• Experience with Puppet, Terraform

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Your Role at Impact

• Impact.com is on the search for a Product Enablement Specialist to join our team and help improve our product's guided in-app experience. The Product Enablement Specialist will be responsible for analyzing user behavior to improve our in-app guidance solutions and help our users achieve their goals. If you are passionate about improving the user experience of products and are excited about the opportunity to work with a talented team of technical writers, product managers, UX/UI designers, and engineers, we encourage you to apply for this position.

This position reports into Associate Manager, Product Enablement. 

What You’ll Do

• Collaborate with the technical writers, product managers, UX/UI design team, and engineers to identify user needs and design effective in-app guidance solutions.
• Design, develop and maintain training strategies and programs for all audiences across the impact.com platform. This includes extensive guide monitoring, reporting, analyzing guide KPIs, fixing broken guides, and assisting with guide requests, creation, and strategy.
• Continuously improve in-app guidance solutions by analyzing user behavior and feedback, and by experimenting with new approaches and solutions.
• Monitor user feedback and usage data to measure the effectiveness of in-app guidance and identify opportunities for improvement.
• Run weekly, monthly quarterly reports to measure in-app guidance performance
• Design and create clear and concise in-app guidance that is easy to follow and visually appealing.
• Develop and implement in-app guidance solutions that are consistent with the overall product experience and that align with our product and business goals.
• Work closely with the product team to ensure that in-app guidance is up-to-date with the latest product features and updates.
• Communicate results and insights to the product team and other stakeholders to inform in-app guidance decision-making

What You Have

• Bachelor’s degree
• 1 - 2+ years of experience designing and implementing in-app guidance solutions for web applications.
• Strong analytical skills with the ability to use data to inform decision and measure effectiveness of in-app guidance solutions
• Excellent with Google Suite & Excel
• Experience with A/B testing and other user research methods.
• Experience with web analytics tools such as Pendo, Mixpanel, GA, etc.
• Experience with Jira and Confluence
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Strong problem-solving skills and ability to think creatively to develop effective solutions.
• Passion for user experience and a user-centered design approach.
• Nice to have skills:
  • Customer Service: Someone who has experience in training, enablement, or customer service.
  • UX/UI design skills: It would be great if they have strong design skills and be able to create clear and concise in-app guidance that is easy to follow and visually appealing.
  • Technical skills: It would be great if they have some technical skills to be able to understand and communicate the product’s technical architecture and how in-app guides fit into it.