Junior Key Account Manager (Western Cape) at Flash Group

Job Role: 

• The Junior Key Account Manager will be responsible for identifying new business opportunities and supporting the management of existing client relationships across all regions. This role requires strong communication skills, a proactive mindset, and a genuine eagerness to learn and grow within the key account management field.

Responsibilities:

Account Support & Administration

• Assist senior and mid-level KAMs in day-to-day account management tasks.
• Prepare meeting notes, reports, and client-facing materials.
• Manage operational tasks such as order processing, campaign setup, and delivery follow-ups.
• Gain foundational awareness of client contracts, service level agreements (SLAs), and key deal terms, with guidance from mid- and senior-level KAMs.
• Assist in preparing and organising contract documentation for internal reference.
• Understand the importance of compliance with agreed service levels and escalate any potential breaches to senior team members.

Client Interaction & Service

• Serve as a support contact for smaller accounts or as a secondary point of contact for larger clients.
• Respond to routine client queries and coordinate resolutions with internal teams.
• Support the delivery of client onboarding and training sessions.

Customer Engagement & Feedback

• Conduct basic satisfaction surveys and gather service feedback for escalation.
• Log customer requests, issues, and insights for senior team members to act upon.

Coordination & Support

• Support the execution of internal coordination across product, logistics, and customer support.
• Monitor timelines for client deliverables and assist in meeting service level commitments.

Sales Enablement & Tracking

• Track account activity, usage data, and promotional performance with guidance.
• Assist in generating proposals, presentations, and price quotations as needed.

Learning & Market Exposure

• Keep up with basic industry trends and competitor activities through structured updates.
• Attend internal product and client meetings for learning and exposure to strategic thinking.

CRM & Data Accuracy

• Ensure client records, meeting notes, and opportunity pipelines are maintained accurately in CRM tools.
• Help monitor action items and ensure timely follow-up on assigned tasks.

Requirements

Requirements:

• Fluent in English (both written and spoken)
• 1-2 years of experience in key account management, preferably in fintech, SaaS, or the technology sector.
• Willingness to travel as needed
• Valid driver's license and own transport

Required Knowledge / Technical Skills:

• Competent in basic use of CRM systems to log calls, update contacts, and monitor tasks under supervision.
• General familiarity with digital payments or fintech landscape, ideally gained through previous exposure or onboarding training.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Competencies:

• Customer Service Orientation: Responds promptly to client needs and strives to deliver excellent service in line with expectations.
• Attention to Detail: Carefully manages tasks such as data entry, reporting, and follow-ups to ensure accuracy and completeness.
• Learning Agility: Demonstrates eagerness to learn about products, processes, and client industries; applies feedback constructively.
• Accountability: Owns assigned tasks and delivers reliably, escalating issues where needed without delay.
• Communication: Clearly and professionally communicates both internally and externally, seeking clarity when unsure.
• Team Collaboration: Supports team members and contributes positively to team activities and shared goals.
• Time Management: Prioritises day-to-day responsibilities and meets deadlines with support and structure.
• Adaptability: Remains flexible in changing environments and open to new tools, processes, and client needs.