Key Account Manager (Remote) at Ignite Technologies

Key responsibilities:

• Identify sales opportunities within an installed customer base for solution expansion, solution innovation upsell, support program upsell, and new solution cross-sell
• Perform regular cadence of business reviews with customers, surfacing customer needs and mapping Ignite’s value proposition to those needs
• Qualify sales opportunities using the Scotsman framework to required probability for contract closing by the sales team
• Operate effectively using Ignite’s structured sales processes and tools
   

Candidate requirements:

• 3+ years in technology sales, including upselling and cross-selling
• Bachelor’s degree or equivalent
• Account management or client partnership experience across several industries and a portfolio of solutions
• Over-achievement versus quota in past sales or account management roles
• Excellent written and spoken business English
   

What you will be doing:

Spending 50%+ of your time conducting business reviews with your customers, cycling through the process stages of Prepare, Engage, Execute and Review
Advancing 20+ sales opportunities per quarter from identified concept to sales qualified using video meetings, emails and phone conversations
Researching and understanding customer business objectives through Ignite's FirstRain tool, analysis of customer solution usage, and review of publicly available information
Executing <24 hour response to customer inquiries, bringing specialized Ignite resources to bear in order to solve customer issues
There is so much to cover for this exciting role, and space here is limited. If you found this interesting, Apply on crossover.com. After applying you will take a few online “screening” assessments to check for a basic fit, and then move on to some real-world written questions. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you get to the final interview step. We look forward to meeting you!