Kudough Call Centre Consultant at Intelligent Debt Management

Key Responsibilities:

Financial Assessments - Assessing a client’s financial need/s and providing a tailored financial solution, including but not limited to:

• Assessing the client portfolio to provide a tailored solution that assists the client in improving and maintaining their credit status.
• Debt assessments.
• Affordability assessments.
• Budgeting assistance and guidance.
• Debt Counselling assessments.

Sales Solutions - Selling Kudough’s product suite to new and existing clients and upselling added benefits to existing clients (the right product for the client).

• Making outbound calls on various campaigns to promote the various Kudough benefits.
• Servicing inbound calls with opportunities to upsell once probation is complete.
• Identifying and understanding the customer needs in order to provide the best solution and experience for the client.
• Ensure accurate information is given to a client thereby providing a trustworthy customer experience and ensuring a high retention rate.
• Representing the partner brand and promoting the Kudough benefit to clients.
• Personal loan, store cards and loan consolidation offers.
• Insurance benefits.

Client Services and Retention – Promoting the benefits of the Kudough Financial Wellness platform and assisting in client retention.

• Handling both inbound, outbound calls and any other channels of communication from Kudough or partner clients.
• Assisting the client with their customer journey to achieve their goals.
• Rendering excellent client service by identifying clients’ financial needs.
• Providing an excellent client experience.
• Upselling Kudough products and services.

What’s in it for you?

• We offer full–time employment contracts with a 4-month probation period.
• You will be part of a vibrant team with significant growth and learning opportunities.
• As part of your learning and development, you will join a 2 to 3 week job readiness and Induction training program, prior to joining the team.

Additional benefits include:

• Commissions earnable provided Revenue and KPI targets are achieved.
• Adhoc incentives
• Rewards and Recognition programme: this includes incentives linked to KPIs achieved
• Working Hours: 8:00am to 4:30pm or 8:30am to 5:00pm Monday to Friday
• No work on public holidays or weekends (unless KPI targets not achieved)
• Opportunity for personal growth, development and stability

Other benefits after 6 months of employment include:

• AddaBit savings account contribution from the company
• Employee Careplan funded by the company

Key Requirements:

• Grade 12
• Minimum 1-years sales experience
• Fair understanding of financial services industry and economy
• Ability to independently resolve client questions and queries
• Collaborate effectively with others in fast changing environment
• Strong multitasking skills and ability to work under pressure
• Strong computer literacy
• Fair understanding of Credit Bureaus
• Work experience will be advantageous

Key Competencies:

• Financial acumen
• Excellent client services skills
• Highly articulate verbal communication skills
• Fast, accurate and competent written communication skills
• High attention to detail
• Excellent time management
• Pro-active problem solving and decision-making skills
• High levels of honesty, accountability and integrity
• Ability to multitask
• Ability to work in a team and individual basis
• Target driven and goal orientated
• Lives the Kudough Values
• Passion for helping people