KZA_Team Leader - Service Admin at Krones

Your tasks

• Ensuring the team members have a solid understanding of the Krones Southern Africa Service Admin processes (Quotations, Timesheet Verification, Overtime, Expenses and S&T, Travel Invoices, Subcontractor Invoices, Reconcile Projects, Capturing of times, Final Quotations andInvoices, reclamation management support)
• Providing teams with information about recent developments, programs, and policy changes of management. in the business
• Delegating tasks to team with set timelines.
• Identify training needs and ensuring team members are trained in accordance to their needs and company job requirement.
• Total responsibility for tracking, assessing and documenting Service Admin team’s performance, in line with the Krones HR Guidelines.
• Collaborating closely between departments (LCS and Service, Finance, HR) on daily business processes regarding finance queries, project service admin and identifying gaps within that process, collaboration and share areas or ideas of improvement. Ensure the knowledge of the team members is reflected in those suggestions.
• Over-see day-to-day activities of the Service Admin Team.
• Ensure response time on internal and external queries is handled according to expectations and met by the team.
• Implementation of new processes and improving procedures within the Service Admin team to streamline the work-flows.
• Clarification support with Germany on quotations and invoices if required.
• Run monthly 1-2-1 and feedback sessions with individuals.
• Organize, manage and run regular meetings with the team.
• Active involvement in the hiring of all new staff within their team.
• Active involvement when required for employee and team development.
• Proactive participation in personal development in consultation with the HOD Service
• Support the Service Coordinators in report generation as requested by the Head of Service (eg. weekly financial reports for NM and LCS service business unit)

Your profile

• Tertiary qualification, preferably in administration and Formal Management Qualification/Certification
• Training in situational leadership or similar
• Minimum of 4 years’ experience in a team lead role of 3 or more people
• Team and individual training and performance management experience
• MS Office knowledge
• SAP and CRM knowledge
• Customer orientated, and excellent communication skills
• Good analytical skills
• Degree in Business Admin or related qualification
• Minimum of 4 years’ experience within the FMCG industry
• Knowledge of the Krones AG portfolio
• Knowledge of the “Yes Youth” program and mentoring and development of members in the team