L&D Deployment Manager at Ernst & Young Global Limited (EY)

Job Summary:

• To assist the deployment learning leader with the effective deployment of the audit academy as well as additional locally developed learning programs across the Africa region with a focus on deployment, consumption of learning and compliance monitoring.
• Execution of deployment strategies for courses in the learning curriculum, including learning measurement reporting and continuous deployment process improvement. Work closely with the Learning Leader ensuring CPD hours are met, core learning is delivered and deployment monitoring.

Essential Functions of the Job:

Ensure a smooth Learning and Development deployment function

• Work with Learning Deployment Lead to ensure learning calendar for trainees is updated and that all learning is deployed timeously.
• Host Train the Trainers to ensure facilitators are skilled and trained to ensure effective and consistent delivery of training.
• Work with the deployment admin team to arrange logistics for training sessions (both physical and virtual classroom).
• Determination of trainee lists on a yearly basis to ensure correct trainees are included in each training based on year of training contract.
• Determine additional learning needs for trainings based on discussions with stakeholders. Deploy these additional learning needs as Lunch and Learn sessions.
• Request monthly learning reports from the Deployment Admin team to monitor training consumption.
• Develop and collate feedback surveys, produce key insights from Learning Program feedback and report these to the Learning Leader.
• Provide administrative support to the Learning Leader as and when required.
• Adhere to all internal SLA’s as agreed upon with the Deployment Admin team regarding submission of requests and all relevant information required in the requisite format in order to process. 
• Scheduling of learning and development events, programs and associated briefings, with learning admins.
• Oversight of all program logistics, monitoring pre-work completion, participant communications, distribution of program materials etc.
• Proactively obtain reports from Learning Admins, monitor pre-work completion and escalate to Learning Leaders, when required.
• Responsible for set up of training simulations, team allocations and register creations.
• Liaises with internal facilitators/role players and external facilitators (where required).
• BRETs and relationship management for external suppliers used during training.
• Liaises with relevant parties in other offices and technical learning teams to deploy training.
• Responsible for management and distribution of learning content material across the African region.
• Responsible for the monitoring of the end-to-end accreditation process and follow up with delegates on all outstanding mandatory e-learning.
• Responsible for continuously monitoring learning consumption per learner and preparation of monthly escalation report for Learning Leaders where individuals are non-compliant.
• Responsible for the execution of all ad hoc learning initiatives and all learning pertaining to the onboarding process for new joiners.
• Manages all study requests within the service line, in line with policy and budget.
• Responsible for finalization of all branding, artwork and sourcing of gifts and prizes related to learning programs.
• Source team building service providers upon request.
• Extract WIP reports, review data and escalate inconsistencies to Learning Leader.
• Oversight and monitoring of sub-service lines learning curriculum and role-out.
• Assistance with Africa deployment monitoring.
• Production support for Teams Live cast session.
• Deployment and monitoring of all Kubicle licenses.

Knowledge and Skills Requirements:

• Strong oral and written communication skills and the ability to work effectively with multiple stakeholders across the organisation at all levels.
• Strong team worker with ability to coordinate and work as ‘one team’.
• Provide evidence-based insights.
• Drive and deliver quality services and products to the business.
• Ability to engage and influence others, with good change management skills and a desire to act as a change champion.
• Strong knowledge of Word, Excel and PowerPoint.
• Good organization and co-ordination skills
• Ability to demonstrate strong project management and time management skills.
• Ability to execute and manage programs within prescribed budgets.
• Ability to demonstrate a high level of flexibility and adaptability.
• Maintains a team focus and demonstrates effective teaming behaviours.

Supervision Responsibilities:

• Reviews the work of juniors and mentors their skills development.
• May serve as counselor or manager for other junior resources.

Other Requirements:

• May require occasional travel, both domestic and international.
• Proficient in English, both written and verbal.

Education and Experience:

Experience:

• Articles experience

Certification Requirements:

• N/A