Laundry Attendant at Newmark Hotels

Job Advert Summary    

• Responsible for sorting, washing, pressing and folding guest laundry, hotel linen & other textile articles within the hotel laundry space. Duties also include textile handling, taking full responsibility of the space & the linen room when on shift. You may also be required to assist the housekeeping department with cleaning duties, room checks & other adhoc duties.

Minimum Requirements    

• Clear communication skills – written & verbal
• Excellent attention to detail, initiative & interpersonal skills
• Highly responsible, reliable & trustworthy
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Able to work shifts
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team

Duties and Responsibilities    
Policies,equipment&laundryingeneral

• Ensure that all company policies, procedures & SOPs are adhered to
• Receives & return all guest laundry in accordance with procedures
• Maintain and clean laundry equipment and storage facilities
• Ensure that linen storerooms & work area is always neat & tidy and that the operation equipment is in working order
• Report any equipment issues to the Exec Housekeeper, Supervisor and/or Maintenance Manager for repairs & checks needed

Linen&GuestSuppliesIssuing&Control

• Ensure that correct & clean supplies of linen is issued to Room Attendants, timeously per procedure in return of soiled stripped
• Ensure linen quality is frequently checked, issued, maintained & returned
• Sort, count & record the amount of soiled linen returned from rooms & sent to outsourced laundry.
• Count & record linen received from the outsourced laundry and ensure shortages & damages are reported
• Count & record received linen ordered & deliveries from Linen Report any discrepancies or notables.
• Assist Linen Controller & Housekeeping Supervisors in issuing amenities & guest supplies daily
• Assist Linen Controller & Housekeeping Supervisors in doing accurate stock counts for all OE, Linen & amenities

Staff Unforms

• Control the issue of staff uniforms, their dry clean & return. And also issuing them back to the respective staff

Heath,Safety & Chemical Handling

• Ensure health & safety rules / measures are followed within the laundry Including chemical handling, fire hazards & reporting any concerns to the Hotel Security Manager, Maintenance Manager and/or Housekeeping Management

Other&General

• Ensure that complete guest satisfaction is maintained in all areas of Housekeeping
• Attend to service request calls that come through housekeeping & departmental groups, at the earliest of convenience ensuring utmost guest satisfaction
• Maintain highest standard of hygiene within the property
• Any other adhoc duties that may be required
• Giving senior management feedback on any issues that you come across with suppliers (outsource laundry, machinery, chemical suppliers etc)
• Assisting with room checks & room attendants supervisory when needed

CORE COMPETENCIES

• Clear communication skills – written & verbal
• Excellent attention to detail, initiative & interpersonal skills
• Highly responsible, reliable & trustworthy
• Presentable, well-spoken & professional individual
• Act in good faith & in the best interest of the Company at all times
• High guest centric approach to ensure overall customer service
• Able to work shifts
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team