Learning and Development Trainer at Mango5

Responsibilities: 

• Assess employee performance to identify skill gaps and create training programs to address these gaps
• Prepare materials for training sessions and onboarding programs for new hires
• Conduct surveys to measure training effectiveness and stay updated on new teaching methods
• Preferably certified as a facilitator, assessor, or moderator
• 2+ years experience in training or similar roles, preferably in an international call center
• Proficient in MS Word, PowerPoint, Outlook, and Excel
• Strong interpersonal and communication skills
• Ability to spot skill gaps and organize training accordingly
• Familiarity with various teaching methods
• Excellent organizational skills
• Willingness to work rotational shifts (USA, UK & RSA)