Job Openings at Mango5

Key Responsibilities: 

Opportunity List Quality Control / CRM Maintenance:  

• Keep our opportunity list updated with new properties based on mergers ins and acquisitions criteria.
• Continuously update our CRM with detailed property information and organize weekly and monthly opportunity lists for cold-calling efforts.

 Cold Calling:  

• Introduce our company, the mergers ins and acquisitions process to property owners.
• Use HubSpot and ZenDesk to compile lists of properties to call within your assigned territory.
• Meet daily and weekly call KPIs, taking detailed notes on discussions and potential sale status.

 Warm Lead Generation: 

• Inquire about the property owner's availability for follow-up by our mergers ins and acquisitions core team.
• Document the owner's contact information and interest in selling the property, and funnel warm leads to the assigned mergers ins and acquisition territory account manager.

 Performance Review / Monitoring:  

• Meet and exceed daily, weekly, and monthly call KPI benchmarks.
• Continuously monitor personal KPIs and prepare weekly/monthly performance tracking updates for the director of merger ins and acquisitions

Requirements: 

• Minimum of 2 years of proven B2B sales experience, preferably in the USA market.
• Minimum of 2 Years of proven B2B lead generation experience (advantageous)
• Strong understanding of CRM systems, preferably HubSpot and Zendesk.
• Excellent cold-calling skills and ability to engage in productive conversations.
• Ability to organize and prioritize leads with attention to detail.
• Excellent communication skills, both written and verbal.
• Self-motivated with the ability to work independently and as part of a team.
• Experience in real estate or storage facility sectors is a plus.
• Matric
• Clear criminal record 

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KEY RESPONSIBILITIES:

FRONT OFFICE OPERATIONS:

• Manage the switchboard efficiently, handling incoming calls and communications with finesse.
• Extend a warm welcome to visitors, staff, suppliers, and contractors, providing them with a professional reception experience.
• Coordinate room bookings for meetings and training sessions, ensuring all arrangements are in place.

ADMINISTRATIVE SUPPORT:

• Perform various administrative tasks including photocopying, scanning, and filing.
• Manage correspondence promptly, ensuring information reaches the relevant staff members.
• Keep track of schedules and deadlines for our management team, assisting in their smooth operation.

LOGISTICS AND COORDINATION:

• Efficiently manage staff transportation, ensuring cost efficiency and timely routing.
• Keep clients informed of any transport updates to maintain service reliability.
• Handle transportation-related issues promptly and effectively to ensure service quality.

FACILITY MANAGEMENT:

• Coordinate with the head of facilities to maintain the building and equipment.
• Manage stock control and assist in organizing staff events and functions.
• Manage night shift cleaning staff and distribution of their stock.
• Manage vending machines & control of vending tags.
• Arrange building and office access.
• Liaise with suppliers and contractors for office/equipment repairs.

EXPERIENCE AND QUALIFICATIONS:

• Matric/Grade 12 or equivalent qualification.
• Background in Transport and Logistics Management advantageous.
• Minimum of 2 years experience in Office Management or as an Office Administrator.
• Proficiency in Microsoft Office Suite.
• Clear criminal record.

KEY SKILLS:

• Excellent time management and punctuality.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and proactive approach.
• Flexibility and self-motivation with a commitment to high standards.
• Trustworthiness and personal integrity.
• Teamwork.

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Key Responsibilities:

• make outbound calls to potential customers.
• Present and sell our tracking solutions, explaining features and benefits accurately.
• Use persuasive sales techniques to overcome objections and close sales.
• Capture and process orders accurately.
• Maintain a high level of product and company knowledge.
• Meet and exceed set sales targets.
• Provide excellent customer service, addressing queries and complaints effectively.
• Strong negotiation and persuasion skills.

 Requirements:

Qualifications and Skills:

• Confident in cold calling
• Have a minimum of 6 months of sales experience.
• Clear Criminal record
• Proficiency in MS Office Suite and CRM software.
• Self-motivated with the ability to work independently and in a team.
• A strong desire to meet and exceed targets.

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Responsibilities: 

• Assess employee performance to identify skill gaps and create training programs to address these gaps
• Prepare materials for training sessions and onboarding programs for new hires
• Conduct surveys to measure training effectiveness and stay updated on new teaching methods
• Preferably certified as a facilitator, assessor, or moderator
• 2+ years experience in training or similar roles, preferably in an international call center
• Proficient in MS Word, PowerPoint, Outlook, and Excel
• Strong interpersonal and communication skills
• Ability to spot skill gaps and organize training accordingly
• Familiarity with various teaching methods
• Excellent organizational skills
• Willingness to work rotational shifts (USA, UK & RSA)

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KEY RESPONSIBILITIES:

• Customer Support: Deliver exceptional service by managing a wide range of customer interactions, including orders, emails, calls, complaints, and return-to-sender (RTS) issues. You’ll ensure prompt and effective resolution of customer inquiries.
• Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues. Your goal is to ensure a seamless and satisfying customer journey.
• Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues. You'll help streamline processes and ensure policies remain customer-friendly.
• Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions. Maintain a positive, solution-oriented approach to complaints and issues.
• Feedback Loop: Collect and forward customer feedback to help the team improve products and services. Your insights will play a vital role in enhancing the customer experience and developing sustainable solutions.

PERFORMANCE METRICS:

• Achieve weekly call and task targets.
• Adhere to standard operating procedures (SOPs) and maintain service quality.
• Deliver exceptional customer satisfaction, contributing to positive feedback.
• Meet punctuality and attendance requirements.

QUALIFICATIONS AND REQUIREMENTS:

Hard Skills:

• Fluency in the required customer language (German, French, and English).
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills:

• Strong customer focus and a genuine desire to help others.
• Friendly, patient, and supportive demeanor, able to handle challenging situations with grace.
• Excellent problem-solving skills, with a focus on achieving customer satisfaction.
• Ability to work collaboratively in a team environment and contribute positively to the company culture.
• Strong organizational skills and attention to detail.