Learning Quality Assurance and Governance Manager at The Shoprite Group of Companies

Job Objectives    
In ensuring continuous risk management and proper governance, the role is responsible for the following:

• Identify quality standards and targets across all processes and formulate strategies to ensure set standards are achieved and maintained.
• Take responsibility for the quality assurance, testing, and evaluation of all activities and deliverables related to content development, content delivery, and administration.
• Manage and maintain all policies and procedures in the Quality Management System (QMS).
• Managing the internal audit process of the QMS and ensuring adherence to the audit plan.
• Plan and conduct quality assurance during course development and training facilitation.
• Benchmark quality levels, identify and highlight gaps and the impact of gaps on inefficiencies.
• Investigate sources of quality issues.
• Report on and implement process improvements to improve quality levels.
• Manage the development and implementation of policies and procedures in line with good practice.
• Oversee and monitor the adherence to and compliance with all policies and procedures in the QMS.
• Monitor and maintain all internal processes (people, project, and vendor processes) and ensure the quality assurance process is embedded across the full value chain.
• Conduct quarterly audits and identify and assess areas of significant risk.
• Identify and reduce all departmental and financial risks through effective implementation and monitoring of controls.
• Develop and manage a bi-annual risk mitigation plan for Learning and Development.
• Compile quarterly/bi-annual and annual Board Reports relating to Learning Governance and Risk Mitigation.
• Ensure proper financial control, governance, and compliance of all activities related to the Learning and Development vendor processes (i.e. vendor documentation, payment structures, etc.).

Qualifications    

• Bachelors Degree (NQF level 7) in Human Resources or a related field

Experience    
Essential

• 5 Years experience in a management function in Learning & Development.
• Up to 10 years experience in the Learning & Development field.

Preferred

• Registered Assessor & Moderator
• Experience in Auditing
• Experience in Risk Management & Compliance

Knowledge and Skills    

• Solid understanding of the Skills Development and BBBEE landscape.
• Excellent understanding of NQF, QCTO, and the structure of national qualifications.
• Knowledge of Quality Assurance methodologies and standards.
• Knowledge of Project Management principles and methodologies.