Loss Prevention Officer ( The Westin Cape Town, Convention Square, Cape Town) at Marriott International

Required Experience & Qualifications

• Matric
• PSIRA registered with Grade A.
• Clear Criminal record essential.
• A minimum of 4 years’ experience within the Security/Hospitality Industry in a supervisory/managerial role.
• Police/Law enforcement background would be an advantage.
• Computer literacy/proficiency is essential with knowledge of the Microsoft Office (Word, Excel, email) packages.
• Excellent verbal and written communication skills are essential.
• Must be attentive to detail and strive to be accurate.
• A valid driver’s license will be advantageous.
• Must be self-confident and be able to work unsupervised
• Exposure to IR management and disciplinary processes advantageous

Key Responsibilities

• Sift Management of outsourced security personnel comprising security officers & security controllers.
• Patrol all areas of the property.
• Assist in effectively managing
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Defuse guest/employee disturbances.
• Call for outside assistance if necessary.
• Complete incident reports to document all Security/Loss Prevention related incidents.
• Conduct interviews and obtain written statements with regards investigations.
• Conduct various investigations relating to security, Health &safety, crime etc
• Handle all interruptions and complaints.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Report to scenes of vehicle accidents/thefts.
• Call for assistance using proper code responses.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals.
• Conduct investigations and gather evidence. Conduct interviews with relevant parties.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate work-related information using computers and/or other electronic devices.
• Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Perform other reasonable job duties as requested by the Security Manager.