Managed Services Engineer - Cape Town at Mimecast

Managed Services Engineer

We're your dream technical team!

Want to work with customers large and small, from SMEs to large Enterprises, right around the world? Come join us in Cape Town and work in a post-sales environment, supporting customers, optimizing the Mimecast experience and handling technical challenges quickly and appropriately.

We need to be there for our customers 24/7, so you’ll work to a rota and spend time building long-lasting relationships. Day to day, you’ll analyse events and identify security threats and scams using Mimecast and third party tools; provide customers with regularly scheduled reports; handle cases and take phone calls when needed; help customers out with Mimecast products when they your assistance; and provide support to anyone who needs it – whether that’s customers, partners, resellers or internal staff.

You’ll need:

• Experience managing customer-facing implementations of 3rd party SaaS and IT services
• Experience with Microsoft, Google Apps or other email platforms
• A good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
• Experience of working with globally diverse customers
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
• Knowledge of email authentication techniques as SPF, DKIM and DMARC
• Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems