Manager, Data Management Services at MRI Software

Job Purpose

As the Manager of Data Management Services, you will be responsible for driving team metrics including utilization, revenue, project management, along with client satisfaction and delivery efficiency.  This person will provide leadership, mentoring, and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans.  Being a resource for escalations, participating in client groups, as well as cross-departmental communication will be other key functions in this role.

• Accurate and timely collection, data processing, and reviewing of financial source documents for clients (Interims, Audits, Tax Returns, Budgets, Rent Rolls, etc.)
• Prompt and frequent communication with team and clients
• Solutions for unique situations and client escalations
• Embed client-centricity; deliver customer service at or above client & stakeholder expectations
• Filter team questions to appropriate resources, supporting core processes and enabling functions
• Assist with special projects, Innovation Day, operating mechanisms, and other department initiatives
• Supervise team members attendance, PTO, and payroll using Workday
• Foster an inclusive, positive work environment; organize team building events and meetings
• Build strong teams - attracting, developing, and retaining top performers
• Develop high performance teams by diagnosing, understanding, and facilitating team dynamics
• Observe and track growth of direct reports, create customized goals, provide constructive feedback, and coordinate bi-weekly 1-on-1s
• Oversee key recruiting, onboarding, training, and talent development programs
• Incorporate MRI's 5 core values into your mission: "Make the Pride proud, Get it done, Strive to amaze, Be Fearless, & Enjoy the ride"

REQUIREMENTS: 

• 5+ years of managerial experience leading and building high-performing teams
• Bachelors’ or Masters’ Degree in Business Management, Accounting, Finance, Real Estate, or equivalent experience
• Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures, and process best practices
• Inclusive knowledge of Software implementations
• Extensive understanding of functionality and operating procedures within the company’s software products and tools
• Demonstrates understanding and utilization of real estate industry and consulting best practices
• Project Management Methodology experience
• Experience creating an environment that empowers others to give their best, take risks, and unlock value
• Excellent communication skills, written and verbal
• Ability to work efficiently with a hybrid work schedule (average 2 days/week in-office requirement)
• Travel up to 10%