Manager: Gerotek Training at Armscor

QUALIFICATIONS & EXPERIENCE:

• Essential: B Degree in Education (preferred)/Human Resources or equivalent to NQF Level 7. 
• Added advantage: A Post graduate or Business Management Degree 
• Added advantage: Training certificate as a driver trainer instructor in the traffic department/police/mining industry 
• Added advantage: Registration with the relevant SETAs as: 
• An Assessor 
• Moderator
• Essential: 5 – 6 years’ experience which must include: 
• Experience on supervisory/team leader level 
• At least 3 years’ experience in a Training and development environment 
• At least 3 years’ experience of working with SETAs and accredited program 
• Experience as an assessor/facilitator/moderator/instructor in the driver training industry. 

CRITICAL PERFORMANCE AREAS

The incumbent will be responsible to perform the following functions but not limited to;

• To contribute to the formulation of divisional strategy and implement divisional strategies and plans in support of departmental objectives and in accordance with Armscor Practices and Procedures. 
• To develop and manage the budget of the division in a cost effective manner. 
• To manage, develop, maintain and motivate individuals and teams and to build constructive relationships between individuals within the division. 
• To recruit, interview, select and maintain well qualified staff. 
• To conduct performance management by setting performance contracts, monitoring performance, and providing feedback to team members. 
• To contribute to succession planning for all key positions in the division in order to ensure business continuity. 
• To communicate all relevant information to the team members via divisional meetings and all other relevant forms of communication. 
• To facilitate effective corporate governance business practices. 
• To develop, implement and maintain the risk management plan of the division. 
• To manage and improve the services/products provided to the customer base. 
• To develop and maintain constructive relationships between stakeholders (internal and external) in order to promote synergy and build a productive business environment. 
• Implement effective control of the Business Unit’s assets through developing and keeping up-to-date asset registers. 
• Appoint and manage the contracts of facilitators, assessors and moderators. 
• Generate income for the business unit in line with the division’s financial objectives, by sourcing clients. 
• Manage customer satisfaction levels through administering customer satisfaction surveys and implementing improvements 
• Manage customer satisfaction with the learning programmes. 
• Anticipating trends and changes in market needs and client objectives/needs and conducting financial forecasting. 
• Interpret current and potential client requirements. 
• Conducting Customer satisfaction surveys, analysing the results and implement improvement initiatives. 
• Manage debtors in line with the division’s objectives. 
• Manage BBBEE spending in line with the corporate and the divisional objectives. 
• Conduct quality management by visiting training both onsite and off-site. 
• Develop training material. 
• Maintain Gerotek Training Accreditation by obtaining accreditation for Gerotek Learning programmes with the relevant training authorities. 
• Execute actions according to the Stakeholder Management Plan.