Manager: Organisational Resilience & Resumption at Nedbank

Job Purpose
Responsible for ensuring the capability of the organisation to adequately deal with any disruption to business, by developing business continuity plans, standards, policies, procedures and awareness to the Nedbank Group to mitigate the negative effects disruptions can have on an organisation's strategic plans, reputation, operations, and the ability to remain in compliance with applicable laws and regulations. To manage, organise and maintain the regional Business Resumption Area so as to ensure continuous processing in the event of any incident or disaster

Job Responsibilities

• Implementation and maintenance of BS25999/ISO22301best practice for Business Continuity in the Group (NAR and International).
• Internalise and Operationalise new and existing BC regulations, best practice, internal controls, and processes into business-as-usual activities.
• Provide overall Business Continuity support, consultative service, training, and awareness to business clusters.
• Assist business with the completion of their Business Impact Analysis and Business Continuity Plan in the designated BCP System.
• Provide initial and refresher BCP system training to Plan Editors.
• Engagement through Cluster partnerships to ensure that BIA and BCP’s are reviewed, approved, and tested timeously.
• Provide a quality assurance service including feedback and reporting on both BIA’s and BCP’s through Cluster partnerships.
• To manage, organise and maintain the regional Business Resumption Area to ensure continuous processing in the event of any incident or disaster by ensure that recovery seats in the Resumption Area are always maintained and available.
• Job Responsibilities Contd
• Maintain and ensure the availability of Emergency Management Centre’s in the Regional Resumption Area.
• Identify, implement, and maintain appropriate cost effective BCM services in an uncertain and volatile environment.
• Maintain updated resumption test schedule.
• Exercise and test business continuity plans to ensure that they are consistent with the business continuity objectives.
• Co-ordinate and facilitate business testing at the Resumption site.
• Management reporting on the outcomes of business resumption testing.
• Co-ordinate and facilitate user testing during Disaster Recovery Tests.
• Co-ordinate the response, resumption, and recovery aspects of any disruption/disaster within the Group.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Honours - Business Management , Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Certificate in Business Continuity Management/ Information Technology Infrastructure Library 

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Drafting reports
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase internal stakeholders understanding
• Writing business proposals
• Communicating standards to others
• Brainstorming ways of improving a product or situation
• Using different approaches in new work situations
• Managing multiple projects
• Communicating complex information in writing and verbally
• Answering customer questions
• Interacting with diverse people

Minimum Experience Level

• At least 5 years experience in a Business Continuity role within the financial industry.

Technical / Professional Knowledge

• Cluster specific operations
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Initiating Action
• Work Standards
• Planning and Organizing
• Technical/Professional Knowledge and Skills