Latest Opportunities at Nedbank - 37 Positions

Job Purpose
To facilitate long term strategy development and provide company management with strategy updates, in relation to B-BBEE strategy, including scenario planning, and co-creating the GMCA Cluster strategy and business plan. Develops and implements a strategy definition and implementation process in division; including measurements against long term strategy. Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing quality reports (including for GTSEC, TRAHRCO, Group EXCO, Opcom, BASA, FSTC, BEE Commission, FSCA); partnerships; strategic alliances and associations whilst representing the company’s views effectively. Responsible to provide technical expertise related to the Codes of Good Practice (the Code) and manage the B-BBEE verification process for Nedbank Group, including all related risk and compliance tasks. 

Job Responsibilities

• Manage the annual B-BBEE verification process for the Group.
• Manage key operations including financials, risk and compliance across the functions.
• Champion the Group’s transformation strategy and do scenario planning in conjunction with business.
• Facilitate the FSC target setting process with business, including tracking and monitoring execution against the set targets and alignment to the measurement principles and guidance notes of the Code.
• Develop quality reports on a regular basis to appraise the various committees across the Bank (e.g. Board, Group Exco, TRAHRCO, Opcom, NEEF, etc) and externally update BASA, FSTC and the BEE Commission.  
• Facilitate the GMCA Business Planning and Strategy process to algin to the Group, including compiling the Opcom packs, developing KPI’s and GMCA Executive’s GCC, and tracking progress to report to Group.  
• Develop a transformation PR and Communications plan and proactively position Nedbank in the media to showcase our efforts in B-BBEE and transformation. 
• Represent the Group at the Banking Association of South Africa (BASA) and the Financial Sector Transformation Council (FSTC) workgroups. 
• Proactively engage with internal and external stakeholders. 
• Provide subject matter expertise and thought leadership on B-BBEE. 
• Manage key strategic projects for the group on an adhoc basis e.g. YES programme, B-BBEE system automation.   
• Act as Executive Head’s 2IC. 
• Identify career progression and development plan for self, with guidance from management.  
• Contribute to developing a high-performance culture. 

People Specification

Essential Qualifications - NQF Level 7

• Min Post Graduate 
• BCom Financial Management, Economics, Legal, Strategy, Preferred 

Type of Exposure

• Strategy design and development
• Strategic thinking and creativity
• Scenario planning
• Process facilitation
• Effective planning and project management skills 
• Research and analytical skills 
• Ability to influence stakeholders and to build and maintain effective relationships with internal and external stakeholders
• Strong work ethic, self-starter, act with integrity and professionalism
• Good communication
• Effective business reporting writing 
• Manage detail and effective quality assurance
• Compliance and risk management 
• Manage complex tasks and assimilate information  
• Ability to interpret legislation 
• Proficient with MS Office 

Minimum Experience Level

• Minimum of 10 -12 years overall experience in the B-BBEE and related spaces.
• Minimum of 7 years’ experience across the required skills (must show evidence).

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls

Behavioural Competencies

• Quality Orientation
• Building Partnerships 
• Decision Making 
• Initiating Action 
• Innovation 
• Earning Trust
• Influencing
• Being a Business Advisor
• High-Impact Communication
• Effective Facilitation  

go to method of application »

Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Type of Exposure

• Conducting root cause analysis
• Working with a group to identify alternative solutions to work situations.
• Analysing situations or data that requires an evaluation of multiple factors
• Interacting with diverse people
• Building and maintaining effective relationships with diverse internal and external stakeholders
• Developing ways to minimise risks
• Analysing and interpreting qualitative and quantitative data
• Drafting reports
• Interacting with various levels of management
• Managing conflict situations
• Managing multiple projects
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex information orally
• Communicating complex written information
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or peoples understanding
• Identifying trends
• Checking accuracy of reports and rec
• Communicating standards to others
• Conducting gap analysis
• Conducting a needs analysis
• Comparing two or more sets of information
• Coordinating and securing buy-in from stakeholders
• Preparing and delivering presentations
• Writing business proposals
• Providing professional advice/opinion
• Using different approaches in new work situations

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date: 21st, April 2022

go to method of application »

Job Purpose
To provide client service by applying sound credit risk management principles through management of staff thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Job Responsibilities

• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback monthly by drafting business reports as at month end.
• Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Meet clients' expectations by resolving queries within turnaround times.
• Manage staff performance by monitoring daily activities of direct reports.
• Manage performance of the team by conducting on the job training, counselling and coaching.
• Manage efficiency of team delivery by drafting and implementing team's strategies.
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
• Enhance policies and procedures by reviewing recommended submissions from other parties.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
• Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit

Minimum Experience Level

• 5 years in Banking within Credit environment

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Driving for Results
• Selecting Talent

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Creating a business report
• Implementing a strategic plan
• Investigating and reviewing processes to improve client satisfaction
• Coaching and Mentoring
• Providing constructive feedback to employees
• Credit Assessments
• Communicating job requirements and performance standards to others
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks
• Talent Acquisition Consultant

Closing Date: 25th, April 2022

go to method of application »

Job Purpose

• To drive the Nedbank Insurance brand and support sales and service strategy in achieving targets.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Administration and management of the client’s insurance portfolio on a daily basis
• Be the go to person for all insurance related queries for clients including short term and Life insurance
• Manage a portfolio of clients both on Short Term and Long-Term Insurance
• Ensure adherence to underwriting criteria and application as per Insurer requirement
• Ensure adherence to service standards and strategies by observation and measurement and recommending corrective action.
• Drive service disciplines by identifying shortfalls and ensuring corrective action is taken.
• Improve productivity and participation through focus session
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from Management 
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction

Minimum Experience Level

• 3-5 years working experience as a Relationship Manager in the Short Term Personal and Commercial Lines space

Preferred Qualification

• FAIS Qualification, Full Short-Term Insurance qualification (NQF level 4 or 5), First Regulatory Examination Qualification ( RE 5 )

Type of Exposure

• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex written information.
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or people's understanding
• Communicating standards to others.
• Coordinating and securing buy-in from internal stakeholders.
• Providing professional advice/opinion
• Using different approaches in new work situations
• Coaching others

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge

go to method of application »

Job Purpose
The Content Manager is responsible for driving a successful content marketing strategy that includes: content planning, messaging and branding, content creation, curation, and delivery. This includes driving content across multiple platforms and formats to drive awareness, engagement, leads, retention and positive customer behavior. This individual is an expert in all things related to content and channel optimization, storytelling, segmentation and localization, analytics and meaningful measurement. This role will stimulate innovative thinking and provide clear strategies across all mediums within the overall digital marketing strategy.

Job Responsibilities

• Manage allocated budgets in line with implementation plans by keeping a running budget indicating actuals vs budget and reporting on budgetary position including rationale for deviations. Understand financial principles including costs as it impacts the ability to formulate and execute relevant marketing plans/interventions/campaigns.
• Interrogate and managing costs of suppliers in terms of industry norms and deliverables against campaign briefs to ensure value delivery from suppliers.
• Provide content in support of the development of the marketing strategy for the Business Unit.
• Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
• Provide input on campaigns and activities for relevant marketing reports. Coordinate tasks, resources and internal and external stakeholders to ensure the relevant, timeous implementation of the initiatives and campaigns per the signed off marketing plan.
• Provide input into and influence the Client Value Proposition (CVP) and product and service development to ensure relevance based on understanding of the target market.
• Ensure relevant and impactful marketing and communications tactics and implementation. Identify and engage with all relevant stakeholders across Business Unit to ensure robust implementation of marketing initiatives.
• Build and maintain collaborative relationships with identified key stakeholders to deliver on business results.
• Support the achievement of the business strategy, objectives and values. Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Seek opportunities for and obtain buy-in for developing working process enhancements and/or efficiencies that will improve the impact and effectiveness of your role.
• Support the 'Nedbank Way' to ensure relevant marketing plans, briefs and execution that build the Nedbank brand.
• Contribute to a culture of transformation goals by "living" the brand and values and being an active and collaborative team player.
• Participate in and support CSI for the achievement of group vision and business.
• Seek and advocate opportunities for relevant innovation. Communicate briefs that provide the required insight and direction to guide solutions to the specific marketing and communications objectives, aligned to business objectives.
• Critically evaluate proposals and creative solutions from agencies.
• Manage the agency through debriefs, facilitating approvals and post-approval delivery of the defined initiatives/campaigns.
• Comply with governance requirements to minimise risk to all stakeholders. Measure marketing campaigns through the application of relevant measurement and tracking tools.

People Specification

• Essential Qualifications - NQF Level
• Diploma
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Tertiary Education majoring in Journalism/Copy Writing/Communications/Marketing or equivalent.
• Essential Certifications
• Marketing Association of South Africa (MASA) 

Type of Exposure:

• Strategic thinking skills - the ability to think beyond the immediate and tactical. 
• Understanding of market strategy principles incl. market segmentation; target markets; positioning principles; branding principles; media & channel planning; social & digital platforms 
• Marketing Mix Optimisation skills - the ability to understand and apply all the elements of the marketing mix to successfully impact the marketing of a product or service 
• Ability to understand and apply knowledge of customer insights; CVP frameworks and products and services features & benefits to ensure effective marketing campaigns 
• Analytical skills - ability to process information/insights resulting in plans/interventions/campaigns that are effective 
• Creative evaluation skills - ability to judge creativity in the context of briefs; effective business solutions; & marketplace impact and dynamics 
• Influencing stakeholders to obtain buy-in for concepts and ideas 
• Sharing information in different ways to increase stakeholders understanding. 
• Brainstorming ways of improving a product or situation 
• Working with a group to identify alternative solutions to a problem. 
• Interacting with diverse people 
• Building and maintaining effective relationships with internal and external stakeholders 

Minimum Experience Level

• 5 years’ experience in communication, copy writing, digital marketing
• A minimum of 3 years within a digital marketing environment 
• 3 years management experience

Technical / Professional Knowledge

• Accounting principles
• Communication Strategies
• Governance, Risk and Controls
• Decision-making process
• Company/Division/Cluster/Business Unit specific business knowledge
• Understanding of branding & brand building principles and techniques as drivers of marketing strateg
• Writing of briefs and verbal articulation thereof to internal and external stakeholders
• Development and implementaion of marketing plans in support of the marketing and business strategies

Behavioural Competencies

• Building Partnerships 
• Communication 
• Customer Focus 
• Decision Making 
• Initiating Action 
• Innovation 
• Work Standards 
• Quality Orientation 

go to method of application »

Job Purpose
Responsible for ensuring the capability of the organisation to adequately deal with any disruption to business, by developing business continuity plans, standards, policies, procedures and awareness to the Nedbank Group to mitigate the negative effects disruptions can have on an organisation's strategic plans, reputation, operations, and the ability to remain in compliance with applicable laws and regulations. To manage, organise and maintain the regional Business Resumption Area so as to ensure continuous processing in the event of any incident or disaster

Job Responsibilities

• Implementation and maintenance of BS25999/ISO22301best practice for Business Continuity in the Group (NAR and International).
• Internalise and Operationalise new and existing BC regulations, best practice, internal controls, and processes into business-as-usual activities.
• Provide overall Business Continuity support, consultative service, training, and awareness to business clusters.
• Assist business with the completion of their Business Impact Analysis and Business Continuity Plan in the designated BCP System.
• Provide initial and refresher BCP system training to Plan Editors.
• Engagement through Cluster partnerships to ensure that BIA and BCP’s are reviewed, approved, and tested timeously.
• Provide a quality assurance service including feedback and reporting on both BIA’s and BCP’s through Cluster partnerships.
• To manage, organise and maintain the regional Business Resumption Area to ensure continuous processing in the event of any incident or disaster by ensure that recovery seats in the Resumption Area are always maintained and available.
• Job Responsibilities Contd
• Maintain and ensure the availability of Emergency Management Centre’s in the Regional Resumption Area.
• Identify, implement, and maintain appropriate cost effective BCM services in an uncertain and volatile environment.
• Maintain updated resumption test schedule.
• Exercise and test business continuity plans to ensure that they are consistent with the business continuity objectives.
• Co-ordinate and facilitate business testing at the Resumption site.
• Management reporting on the outcomes of business resumption testing.
• Co-ordinate and facilitate user testing during Disaster Recovery Tests.
• Co-ordinate the response, resumption, and recovery aspects of any disruption/disaster within the Group.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Honours - Business Management , Advanced Diplomas/National 1st Degrees

Preferred Certifications

• Certificate in Business Continuity Management/ Information Technology Infrastructure Library 

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that require an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Drafting reports
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase internal stakeholders understanding
• Writing business proposals
• Communicating standards to others
• Brainstorming ways of improving a product or situation
• Using different approaches in new work situations
• Managing multiple projects
• Communicating complex information in writing and verbally
• Answering customer questions
• Interacting with diverse people

Minimum Experience Level

• At least 5 years experience in a Business Continuity role within the financial industry.

Technical / Professional Knowledge

• Cluster specific operations
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Building Customer Loyalty
• Communication
• Initiating Action
• Work Standards
• Planning and Organizing
• Technical/Professional Knowledge and Skills

go to method of application »

Job Responsibilities

• Provide input on activities for relevant CX reports by collecting information on status and results. 
• Co-ordinate tasks, resources and internal and external stakeholders to support the implementation of strategic objectives. 
• Meet financial objectives by co-ordinating activities in line with budget/target requirements. 
• Design and Develop Client Value Proposition (CVP) by ensuring that the CVP's resonate with the customers' needs and while aligning with commercial imperatives. 
• Identify and engage with all stakeholders to ensure implementation of CVP activities. 
• Build and maintain collaborative relationships with stakeholders to deliver on CVP objectives. 
• Understand and customer needs and market trends. 
• Design and develop market leading customer value propositions that are based on customer needs, behaviour, and potential to optimize both customer value proposition and customer experience across our target segments and population groups. 
• Ensure that the CVPs resonate with the customers' needs and also with commercial imperatives. 
• Monitor, analyse and articulate in detail competitor activity and emerging market trends to inform the CVPs and ensure the designs remain competitive and up to date. 
• Leveraging Analytics, MI & Customer Experience to build a fact based understanding of customer needs and use this insights to support or disprove particular areas of prioritization, focus and courses of action. 
• Ensure alignment with the segment customer value proposition. 
• Monitor and provide feedback to enhance customer value proposition. 
• Contribute to Segment and Proposition strategy. 
• Leading and ensuring the implementation of the CVP from end to end. 
• Generating concise business plans in support of the CVPs. 
• Working collaboratively with downstream colleagues with responsibility for building elements of the CVP to a definitive time table. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys, etc.)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies. 
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems. 
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers. 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certification obtained and/or maintained within specified time frames. 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team. 

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post Graduate Diploma: Marketing Management

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Challenging the status quo with a view to improving the environment or peoples understanding
• Communicating standards to others
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people

Minimum Experience Level

• Overall 7 years + experience in Client Experience, Customer Value Propositions and Customer Insights. 
• 5 years' experience in developing, implementing and being accountable for crafting of CVP, take to market strategy and business plan. 
• 6 years' experience in roles within market insights, consumer research or product management 
• 4 years' + experience in Insurance and/or financial service industry. 

Technical / Professional Knowledge

• Business terms and definitions
• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Principles of financial management
• Principles of project management
• Research methodology
• Decision-making process
• Data and Business analysis
• Competitive Intelligence

Behavioural Competencies

• Continuous Learning
• Customer Focus
• Work Standards
• Building partnerships
• Planning and Organizing
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department

Job Responsibilities

• Minimise expenses by using cost effective processes and staying within the operational budget
• Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
• Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
• Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
• Ensure client satisfaction by understanding and meeting their required needs
• Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
• Manage quality of work by performing quality checks and taking corrective action where necessary
• Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
• Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
• Drive operational improvement by identifying and implementing appropriate solutions
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• 3 years Team Leader experience,
• 3 years retention Sales experience,
• 3 years Insurance experience

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• RE5
• RE1
• NQF5 Insurance Credits 

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Communicating job requirements and performance standards to others
• Conducting performance feedback meetings
• Checking performance data to measure employee performance
• Conducting performance appraisal interviews
• Enforcing disciplinary actions against employees
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements

go to method of application »

Job Purpose
To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

Job Responsibilities

• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
• Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
• Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
• Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
• Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
• Successful execution of Innovation and Technical projects through the Project Management Office
• Coordinate with project managers and project leads to define scope, resource requirements, budgets and timelines
• Delegate tasks to project managers and teams. Manage priorities against available capacity
• Oversee the design, testing, and deployment processes
• Intervene when development is behind schedule
• Run Lean / Agile processes and ceremonies

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric and relevant tertiary qualification
• MMP or equivalent

Essential Certifications

• Formal accreditation in professional field where applicable

Type of Exposure

• Provided Administrative Support
• Achieved Client and Relationship Results
• Achieved transformation and innovation results
• Built and maintained stakeholder relationships
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy

Minimum Experience Level

• 10 - 15 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

go to method of application »

Job Purpose
To source new commercial Property Finance transactions, ensure that existing Property Finance clients are maintained, and that relationship-based business potential is optimised ensuring that maximum profitability / return is derived for the Bank. To ensure that Nedbank Property Finance remains the dominant player in the Property Finance market through innovative deal making and product structuring.

Job Responsibilities

• Preparation of credit papers (applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
• Assist with the review of legal documents by cross referencing approved terms sheets and ensure incorporation of all other commercial terms in the legal documents.
• Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals.
• Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
• Manage development loans process, i.e. draws, stakeholder engagements to meet client's requirements.
• Develop strong relationships with new and existing clients, property brokers, estate agents and any other into financing instruments to create deals.
• Build and maintain existing relationship with established Clients within Region, retaining and optimising existing business opportunities.
• Provide internal and external client satisfaction by ensuring operational excellence in dealing with client queries. Identify new business opportunities within different divisions of Nedbank.
• Achieve financial targets by effective acquisition of commercial and industrial property finance deals and management of the book / portfolio.
• Continuously evaluate and mitigate the credit risk embedded within the environment and deals, to derive the maximum risk and return situation.
• Continuously look for creative approaches to put deals on the book. Manage colleagues and clients’ expectations and communicate appropriately.
• Contribute to the effectiveness of the Lending team.

Minimum Experience Level

• 3 - 5 years deal structuring experience in Commercial Property Finance
• 3 - 5 years experience in Investment Banking Lending or Property Finance environment
• 3 - 5 years experience in sales and client acquisition in a Commercial Property Finance environment
• Knowledge related to Investment Banking products and formulating wholistic solutions for client

Essential Qualifications - NQF Level

• BCom (Accounting/Finance) or BSc in Property Studies or similar degree

Preferred Qualification

• Honours or Post-Graduate degree

Preferred Certifications

• CFA/ CA(SA)

Type of Exposure

• Developing ways to minimize risks Influencing stakeholders to obtain buy-in for concepts and ideas
• Built and managed stakeholder relationships Client and Relationship Results
• Completed Reports and Achieved Budgets Identified Cross-Selling Opportunities
• Managed Stakeholder / Client Relationships Provided Client Service

Technical / Professional Knowledge

• Business Acumen
• Business principles
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant product knowledge
• Business writing and presentation skills
• Communication & Presentation skills
• Financial Acumen
• Industry trends
• Risk management process and frameworks

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Building partnerships
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.

Job Responsibilities

• Action stakeholder requests by capturing and processing the administration request on the relevant system.
• Action vendor invoice payments by capturing and processing the data on the relevant system.
• Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
• Contribute to revenue increase by driving the submitted sales to completion.
• Compile a catalogue of services by allocating costs per product.
• Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
• Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
• Monitor departmental financial performance by analysing actual to budget variances.
• Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.             
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
• Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
• Verify client information on systems in accordance with Nedbank policies and FICA rules.
• Prepare trustee meeting packs and month end packs for management .
• Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
• Escalate anomalies where cases or call records not found or if there a  mismatch of accounts are not logged by emailing Team Manager.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2 - 3 years short term insurance experience 

Preferred Certifications

• RE5
• Short term insurance qualification 

Type of Exposure

• Completing various administrative duties (e.g. answering phones; making copies; filing)
• Managing conflict situations
• Comparing two or more sets of information
• Communicating internally
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Managing customer expectations
• Technical / Professional Knowledge
• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business terms and definitions
• Data analysis
• Relevant regulatory knowledge
• Business writing skills
• Product Knowledge
• Relevant system knowledge
• Governance, risk and controls
   

go to method of application »

Job Purpose
To manage and lead a team of administrators in order to facilitate the processing of Client and Product onboarding for Wealth Management division.

Job Responsibilities

• Minimise expenses by using cost effective processes and staying within the operational budget
• Ensure turnaround times are met through processing Onboarding/Offboarding adhoc service requests financial transactions within the Service Level Agreement (SLA) requirements
• Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
• Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
• Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
• Ensure client satisfaction by understanding and meeting their required needs
• Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
• Manage quality of work by performing quality checks and taking corrective action where necessary
• Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
• Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
• Drive operational improvement by identifying and implementing appropriate solutions
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and  ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met  for own team through consideration of targets during the staff recruitment, retention  and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• 3 to 5 five years experience within a Wealth/Financial services environment
• Previous experience managing a team would be advantageous.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Business-related Degree (BCom Finance)

Type of Exposure

• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Communicating job requirements and performance standards to others
• Conducting performance feedback meetings
• Checking performance data to measure employee performance
• Conducting performance appraisal interviews
• Enforcing disciplinary actions against employees
• Assuming a key leadership role
• Recruiting and staffing
• Managing business risks
• Technical / Professional Knowledge
• Business administration and management
• Client service management
• Communication Strategies
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements

go to method of application »

Job Purpose
To consult on and advise the business area regarding relevant domestic and international legislation; compliance and governance to ensure abidance to relevant codes; regulations and rules thereby minimising risk to and protecting the reputation of Nedbank.

Job Responsibilities

• Advise business on best practice for compliance by ensuring the business is educated on the compliance culture and by creating awareness around compliance implication of daily duties.
• Support the central function by assisting in developing of policies, procedures, frameworks and tools with specific focus on relevant risk legislation, for the benefit of the larger organisation.
• Define governance frameworks and ensure good governance practice.
• Ensure business committees operate according to required business governance standards through regular engagement.
• Assess committees adherence to the governance requirements.
• Ensure compliance standards are met and risks are mitigated.
• Identify, define and agree on the regulatory universe applicable for each relevant Business Unit, mitigating risks.
• Conduct compliance risk and control assessments (CRA's).
• Mitigate risk and applicability to business.
• Ensure that compliance risk is adequately addressed.
• Test whether the business control is effective and adequate and ensure that business policies contain the right content addressing legislative requirements.
• Advise business of changes and identify potential impact of these changes on the business.
• Influence the enhancement of business processes and methodologies.
• Prevent compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Ensure awareness of business compliance status.
• Promote and facilitate cross Cluster engagement, manage and improve business efficiencies.
• Engage with stakeholders on findings of compliance risk and control assessments.
• Enable management to make informed decisions and prevent compliance breeches.
• Ensure that stakeholder relationships are effectively managed.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure upskilling and effective handover to relevant responsible person.
• Manage performance through training, development and addressing poor performance via HR channels.
• Educate self-regarding business, through engagement, meetings, procedures and policy awareness.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Risk Management, LLB

Essential Certifications

• Compliance Institute of South Africa preferred

Preferred Certifications

• Compliance Practitioner (SA) / CPrac (SA)

Type of Exposure

• Relevant product; process; regulatory and compliance experience
• Managed risk and compliance
• Interpretation of legislation
• Checking accuracy of documentation and records
• Corporate management experience

Minimum Experience Level

• 5- 8 years in a compliance/governance role

Technical / Professional Knowledge

• Relevant Governance controls and regulatory knowledge
• Corporate Governance & Compliance
• Compliance reporting
• Archiving Documentation
• Policy & Procedural Knowledge

Behavioural Competencies

• 360° Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

Closing Date: 22nd, April 2022

go to method of application »

Job Purpose

• To create and increase revenue and economic profit from new and existing clients in order to achieve the banks strategic objectives and create shareholder value.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Identify and confirm own financial targets by aligning with business unit targets.
• Achieve or exceed targets by developing and implementing account plans for clients and targetting new business.
• Develop an account plan for each client using knowledge of the client's needs and by engaging with relevant stakeholders to identify tailor-made solutions to meet the client's needs.
• Manage costs by monitoring expenses and keeping within budget parameters.
• Achieve economic profit by reviewing pricing annually and making required adjustments.
• Provide relevant recommendations by maintaining sound knowledge of bank's products and solutions; staying abreast of the market and business environment; by using research conducted by bank economic unit and by reading economic and financial material.
• Meet client and bank needs by confirming that recommended solution is in line with bank guidelines for economic profit; bank business needs and regulations and by managing client expectations.
• Support the implementation process by communicating with the client and internal stakeholders; monitoring progress; gathering feedback and taking corrective action.
• Achieve agreed objectives within cost and time parameters by identifying potential and actual problems and working with relevant stakeholders to find solutions.
• Manage all risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures; identifying risks and non-compliances and taking corrective action.
• Recommend improvements for efficiency and competitve advantage by providing client and market feedback to relevant stakeholders.
• Provide a single interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Establish and maintain relationships with relevant stakeholders (internal and external providers) by engaging with them formally and informally e.g. in meetings; problem solving sessions and training sessions.
• Proactively recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment; and by consulting with relevant stakeholders.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 8 years experience in a sales or relationship management role in a banking environment.

Preferred Qualification

• Degree or diploma at NQF Level 6 in commerce, business, finance or law.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders.
• Comparing two or more sets of information
• Providing professional advice/opinion

Technical / Professional Knowledge

• Banking procedures
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Becoming a Business Advisor
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sales Negotiation
• Qualifying Sales

Closing Date: 20th, April 2022

go to method of application »

Job Purpose
To optimise the headcount resources of the Contact Centre to ensure maximum utilisation of the Agents time while maintaining a strong structure and foundation that will reflect client centricity; in line with Nedbanks business strategy of creating a great place to bank and to work

Job Responsibilities

• Ensure that agents are sufficiently trained and knowledgeable before their skills are loaded onto the agents skills profile Review Nedbank and Business Unit Plan and ensure delivered systems; process; services and solutions are aligned to support the achievement of the business strategy; objectives and values.
• Identify training courses and career progression for self through input and feedback from management to improve personal capability and to stay abreast of developments in field of expertise.
• Ensure all personal development plan activities are completed within specified timeframe to ensure personal growth and application of new competence in function to enable effectiveness in performance of roles and responsibilities.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction to enable skilling and required corrective action taking place.
• Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Facilitate work schedules for Agents; based on time of the month; call arrival patterns; training and development and in-house events by using forecasting and scheduling tool and the relevant Call Management System.
• Manage risk and compliance in line with the Basic Conditions of Employment Act and other relevant legislation. Monitor volumes and call arrival patterns to detect any sudden anomalies then investigate and implement immediate crisis management by listening into the calls remotely to ascertain the reason for change in increased volumes of calls and alerting the business to remedy proactively.
• Liaise with Team leaders by sending them communication via various social networks to alert them of behaviour issues that may impact their business and service levels Liaising with Deployment Managers and teams to proactively avert potential impacts from marketing campaigns and business rollouts eg: impact of messages sent to clients who then call into the contact centre with queries.
• Training and On boarding of new agent desks; by doing classroom training; system training and presentations for the staff to upskill them on the various products.
• Build relationships with staff; gain their trust and buy-in by being physically present in their environment; via remote accessibility or travelling to them to show support.
• Optimise Agent resources within the business in terms of scheduling through forecasting and scheduling systems Create repeated awareness of cost saving through monitoring of agents' behaviour eg: adherence to a prescribed schedule; minimise long calls; fulfilling knowledge gaps.
• Generate alerts via various mediums for rapid reaction from the business for any impact in terms of high call volumes that affect client centricity.
• Optimise agent headcount full time equivalent (FTE) through refreshed calculations to ensure correct capacity in all areas of the business.
• Participate in Nedbank Culture building initiatives (eg: Barrett Surveys etc) contributing to a culture conducive to the achievement of transformation goals.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level
 

• Minimum 3 years working experience in Operations Consulting or Operations Improvement
• Proven track record in projects related to business transformation, operational improvement, process excellence
• Strong problem solving capabilities
• Strong relationship management abilities
• Data analysis experience
• Proven track record in influencing change
• Working experience on ActiveOps (AOM) methodology
• Strong analytical skills
• Ability to coach and improve team and individual performance through data driven coaching conversation
• Ability use AOM methods for collecting and analysing data
• Ability to work with large datasets (structured and unstructured)
• Ability to develop business cases / value cases
• Excellent communication and presentation skills, ability to synthesize the team’s work into recommendations presented to clients, and deliver oral and written reports to the client management, in addition to a strong presence, team spirit and leadership skills
• Stakeholder management and effective communication (at all levels)
• Problem solving/innovation and critical thinking
• Value stream mapping
• Process improvement

Preferred Qualification

• Grade 12
• Degree ( preferable)

Type of Exposure

• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Analysing and interpreting qualitative and quantitative data
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase clients understanding
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Communicating standards to others
• Conducting gap analysis" "Communicating job requirements and performance standards to others
• Coordinating and securing buy-in from internal stakeholder
• Using different approaches in new work situations

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Principles of project management
• Communication Strategies
• Banking knowledge
• Data analysis
• Banking procedures
• Research methodology
• Governance, Risk and Controls
• Principles of financial management

go to method of application »

Job Purpose
To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Type of Exposure

• Conducting root cause analysis
• Working with a group to identify alternative solutions to work situations.
• Analysing situations or data that requires an evaluation of multiple factors
• Interacting with diverse people
• Building and maintaining effective relationships with diverse internal and external stakeholders
• Developing ways to minimise risks
• Analysing and interpreting qualitative and quantitative data
• Drafting reports
• Interacting with various levels of management
• Managing conflict situations
• Managing multiple projects
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Answering customer questions
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex information orally
• Communicating complex written information
• Brainstorming ways of improving a product or situation.
• Challenging the status quo with a view to improving the environment or peoples understanding
• Identifying trends
• Checking accuracy of reports and rec
• Communicating standards to others
• Conducting gap analysis
• Conducting a needs analysis
• Comparing two or more sets of information
• Coordinating and securing buy-in from stakeholders
• Preparing and delivering presentations
• Writing business proposals
• Providing professional advice/opinion
• Using different approaches in new work situations

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Closing Date: 20th, April 2022

go to method of application »

Job Purpose
To ensure that the Group Risk Framework is embedded; operationalised and implemented within the business and provide advice and guidance to mitigate business risks and ensure that regulatory requirements are met.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals (targets) and support business strategies that improve corporate image by participating in Nedbank Culture building initiatives (e.g. Surveys etc.).
• Achieve business strategy by participating and encouraging others to participate in and support corporate social responsibility initiatives.
• Foster transformation of the workplace and support Nedbank achievement of the BEE initiatives and transformation targets; by contributing to an environment where diversity is valued.
• Improve work processes; productivity and reduce costs by offering innovative ideas and input to Group Risk and/or stakeholders and through soliciting input from managers and colleagues.
• Develop risk plans that enable the implementation of the business strategy by breaking it down into targets and obtaining approval of plan from relevant strategic committees such as EXCO; ERCO; BUCC; OPCOM etc. Ensure compliance with regulations and prevent losses by facilitating risk management in the business and by engaging with relevant stakeholders regarding risk related issues.
• Ensure alignment of area business processes to the Group Risk Framework by participating and providing information to Nedbank Risk Committees.
• Keep business updated on a regular basis and analyse information generated from the risk exercises by ensuring that risk monitoring exercises across the business take place and are in line with all known risks.
• Ensure business processes and systems are functioning by identifying and documenting risks.
• Track the performance and compliance of the team by allocating tasks to the team according to different risk areas.
• Ensure the business fully complies with risk standards by revising cluster risk process guidelines.
• Mitigate risks by providing the business with relevant information; guidance and advice based on regulatory standards; compliance and audit findings.
• Evaluate and analyse area audit findings and management improvement comments; by assessing whether actions will result in improvement and by making recommendations.
• Meet financial objectives by containing costs.
• Ensure improvements on identified risks by engaging with business; understanding risks and by creating action plans.
• Operationalise the Nedbank Group Risk Framework by ensuring that business unit level ERCO governance structure and charters are implemented; ensuring adequate risk reports generated; risk meetings held and risk processes aligned with group.
• Build and maintain relationships with clients and service providers through attending meetings and utilising networking opportunities.
• Share information and knowledge with stakeholders; peers and team to by driving awareness campaigns.
• Build relationships; by reporting risk issues and by providing risk related information to strategic committees; as per the Group Risk Framework.
• Build long-term relationships and support stakeholders in reaching business objectives by keeping abreast of and sharing industry information with stakeholders.
• Support the achievement of the business strategy; objectives and values by understanding Nedbank risk strategy and Business Unit Plan.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• 3- 5 years experience in Risk Management

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Type of Exposure

• Conducting root cause analysis
• Analysing situations or information that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase internal stakeholders understanding
• Brainstorming ways of improving a product or situation.
• Interacting with diverse people
• Checking accuracy of reports and rec
• Conducting gap analysis
• Providing professional advice/opinion
• Technical / Professional Knowledge
• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of project management
• Relevant regulatory knowledge
• Business writing skills

Behavioural Competencies

• Communication
• Continuous Learning
• Decision Making
• Facilitating Change
• Influencing
• Technical/Professional Knowledge and Skills

Closing Date: 22nd, April 2022

go to method of application »

Job Purpose
To provide support  to Property Finance KZN team by executing and implementing complex transactions with targeted clients related to lending and other structured transactions (non-vanilla lending) in line with Nedbank business strategy.

Job Responsibilities

• Assist in the preparation of credit papers (applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
• Assist with the review of legal documents by cross referencing approved terms sheets to draft legal agreements and ensure incorporation of all other commercial terms in the legal documents.
• Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
• Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
• Ensure completion of high-quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
• Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals.
• Meet performance targets by executing transactions in collaboration with internal and external stakeholders. Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.

Minimum Experience Level

• 2-3 years property or lending sector experience (Financial Services or similar).

Essential Qualifications - NQF Level

• Bachelor's Degree in Finance/Accounting/Property Studies/equivalent
• Post-graduate degree in Commerce/Science/Accounting/Finance (preferred)

Preferred Certifications

• CA (SA) or CFA

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Business writing
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Oral and written communication techniques

Type of Exposure

• Assisting stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Challenging the status quo with a view to improving the environment or peoples understanding
• Understanding stakeholder needs
• Working with a group to identify alternative solutions to a problem.
• Analysing and interpreting quantitative and qualitative data
• Managing multiple transactions
• Identifying trends

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
We are seeking a dynamic senior professional with management experience, strong interpersonal skills and a unique combination of financial analytics, product development, marketing & sales to drive the strategic development and innovation of Money Management (Transactional products) for the Retail Consumer and Relationship segments in Solution Innovation.

In this role you will develop products and services (CVP’s) that are based on client centred design. Including market research, cost / benefit analysis, client needs assessment, prototyping, change management, marketing strategies, and overall product/service commercialisation that delivers a strong market share. The role encompasses service design and commercialisation of new innovations for product and services, as well as the business operations.

This role is an exciting opportunity to impact and influence innovation within Nedbank.　

Job Responsibilities

• Drive the commercial profitability of Money Management products in relation to NIR, NII, CTI and profitability for Consumer and Relationship banking segments;
• Drive growth of balances and account usage in support of "Main banked" accounts;
• Engage, participate and represent the interests of Money Management (Transactional products) on strategic projects in the capacity of Product owner (Agile) and subject matter expert;
• Accountable to provide client and business requirements that drive the strategy of Money Management (RBB segment for individuals) for strategic projects;
• Conduct research into competitors both traditional (banking) and new verticals (FINTechs, MNOs etc), which drives and contributes to commercially sound innovation;
• Ensure that excellence in client experience is at the forefront of all innovation for Money Management products;
• Ensure the relevance of product CVP deliverables to client, business and market objectives;
• Provide priority to requirements, and identify opportunities within the programmes to expedite delivery and generate revenue;
• Conduct client testing of product constructs and features to ensure the end products resonate and satisfy the needs of the intended target market;
• Develop business cases and revenue models to support Money product innovation;
• Develop commercialisation strategies and plans to effectively take new innovations to market to ensure uptake and usage to realise business case benefits;
• Accountable for the requisite compliance and risk activities associated with the development of product innovation (including new product approvals, regulatory requirements etc);
• Deliver business objectives by developing and enhancing processes which support the innovation effectively;

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Business Science or BCom Finance Analytics as a Major or Bachelor of Science in Analytics, Financial Engineering or Maths of Finance
• Honours Degree in the Disciplines Specified Above (Advantageous)

Minimum Experience Level

• 5 - 10 years at a strategic level of which 3 - 5 years is at an innovation and operational execution driven management level in a corporate environment

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Innovation
• Business Acumen
• Planning and Organizing

Technical / Professional Knowledge

• Change management
• Communication Strategies
• Consumer behaviour
• Employee training/development
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Staff resource planning
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Client and Relationship Results
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Managed Internal Processes
• Managed Transformation & Innovation
• Managed Relationships
• Managed Self and Team
• Managed budget
• Supported Transformation, Change and continued Improvement

go to method of application »

Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Sales or Marketing Certificate or Bcomm Marketing or Commerce

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose
To assist with (and for mid-market deals lead) the sourcing, assessing, structuring, executing and exiting of Private Equity (PE) investments in line with Nedbank business strategy in order to generate revenue for Nedbank.

Job Responsibilities

Managed Financial and Business Results

• Assist in conducting financial, company or sector related research, analysis and due diligence on potential investments in order to provide input into the decision-making process. For smaller deals a lead role may be performed.
• Utilise research and analysis to build models and generate forecasts on potential investments enabling the PE team to present detailed, relevant information to the Investment Committee.
• Support the Principals in adding value to each portfolio company.

Managed Stakeholder relationships

• Build and maintain sound professional relationships with internal and external stakeholders through networking with contact base, other private equity investors and advisors to contribute to the delivery of investment opportunities.
• Build effective relationships with senior management and shareholders in each portfolio company by maintaining open channels of communication and by providing high quality input, and execution and delivery on business need.
• Manage third party due diligence advisors.

Managed Internal processes

• Collaborate with Principals in order to deliver an effective and efficient analysis of new investment opportunities - including complying with internal with internal processes for non-disclosure agreements and conflict clearance; effective and innovative use of financial modelling and research; regular updating of internal records of new deal leads and Watch List on CRM system, and appropriate and timeous communication internally/externally.

Managed Self

• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Improved Processes and Culture

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree
• Advanced Diplomas/National 1st Degrees

Preferred Qualification
Honours / CFA / CA(SA) / LLB / MBA

Minimum Experience Level

• Minimum of +3 years’ experience private equity, investment banking, or bulge bracket management consulting.

Technical / Professional Knowledge

• Microsoft Office
• Nedbank culture and values
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
To execute the end to end procurement sourcing process for controlled commodities in line with Nedbanks business strategy.

Job Responsibilities

• Execute the sourcing lifecycle in a structured manner by adhering to the internationally recognised strategic sourcing.
• Conduct diagnostic preplanning. Conduct Request for Information (RFI) and perform gap analysis and competitive benchmarking.
• Select sourcing strategy based on conducted risk assessment, financial indicators, contingency plans, with approval from stakeholders and executives.
• Determine which methodology and/or process should be used to execute sourcing strategies. Implement sourcing strategy).
• Go to market through developing and conducting sourcing events. Identify synergies, strategy and innovative yet practical ways to achieve the strategic objectives or economies of scale.
• Generate dashboards, manage content and distribute. Review, analyse, interpret and report supplier spend data.
• Identify opportunities and/or conduct price benchmarking to develop and enhance sourcing strategies and make recommendations for cost optimisation.
• Track and record signed off savings for verification. Share knowledge and industry trends with team. Keep abreast of legislation and other industry changes that impacts on role.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth. Understand and embrace the Nedbank vision and values, leading by example.
• Be proficient in internal procurement policies and procedures and governance, risk and compliance methodologies.
• Coach and mentor others in procurement related roles and functions. Manage the supplier relationships effectively.
• Facilitate, enable and build trust based relationships with senior management and suppliers.
• Understand business requirements for effective procurement execution.
• Formulate, implement, manage and monitor an action plan with internal stakeholders to optimally enhance supplier relationships.
• Manage and maintain internal and external stakeholder relationships.
• For strategic suppliers, conduct internal and external stakeholder surveys and the score carding thereof to ensure comprehensive supplier performance management.
• Provide internal systems knowledge training and procurement processes training and education and awareness.
• Provide a procurement query resolution service to effectively deal with procurement queries.
• Build cross Cluster relationships to identify, develop and influence joint synergies on procurement strategies.
• Seek opportunities to improve business processes and systems.
• Ensure that preferential procurement EE targets are achieved in line with Financial Sector Charter (FSC) and Nedbank's targets.
• Author, communicate, implement and monitor adherence to procurement related policies across the bank.

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CIPS/M-CIPS (Certified Institute of Purchasing and Supply)

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Challenging the status quo with a view to improving the environment or peoples understanding
• Working knowledge of contracts
• Managing multiple projects
• Conducting market research to identify trends and formulate strategies or action plans

Minimum Experience Level

• 3 - 5 years procurement experience, preferably within the Insurance Industry.
• Insurance knowledge preferred.

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Decision-making process
• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Decision Making
• Facilitating Change
• Building Trusting Relationships
• High-Impact Communication
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

Closing Date: 19th, April 2022

go to method of application »

Job Purpose
To analyse information security related tasks within the ambit of existing information security policies; rules; standards and processes; procedures and practices as well as business rules. Working independently within the agreed work practices with minimum supervision to deliver on work tasks. Mentor administrators. Communicate to the specialists; execute analysis work tasks; perform operational tasks; question and recommend improvements to the existing policies; process and procedures. To ensure stability and up-time for areas the incumbent takes responsibility for; which will require availability per prior agreement to perform job related duties outside of normal working hours.

Job Responsibilities

• Build and maintain relationships with clients by demonstrating understanding of client needs; communication and acting on feedback; in line with know your clients process.
• Retain and grow business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• •Deliver quality client solutions in the interest of the client and in compliance with FAIS and JSE regulations.
• Build and maintain relationships with clients by demonstrating understanding of client needs; communication and acting on feedback; in line with know your clients process.
• Retain and grow business with existing/new clients through regular engagement/interactions.
• Build and maintain relationships with internal stakeholders through collaboration; information sharing and giving and receiving feedback.
• Deliver quality client solutions in the interest of the client and in compliance with FAIS and JSE regulation.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Market foreign exchange; money marketand derivative products to our client base through communication channels.
• Provide information flow to clients by keeping them up to date with market movements; economic events and available products to mitigate their risk; or enhance their returns.
• Increase market share to meet turnover and profitability targets.
• Monitor daily performance by analysing own contribution against expected outcomes.
• Adhere to internal compliance standards and external regulatory requirements for transactions; proposals and documentation by informing relevant internal stakeholders.
• Resolve work obstacles by managing on a case-by-case basis and early escalation where required.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• A+, N + S+ or Relevant information Security Qualifications 

Type of Exposure

• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Manage internal process
• Managed Relationships
• Managed Transformation & Innovation
• Managed Self
• Provided Administrative Support

Minimum Experience Level

• At least 5 years experience in IT environment of which at least 2 years in Information Security operations

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• TCP/IP
• Information Security terms and definitions
• Basic computer concepts
• Relevant Operating System
• Information Security policies and procedures

Behavioural Competencies

• Continuous Learning
• Collaborating
• Customer Focus
• Initiating Action
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
Responsible for authorisation of repairs and maintenance on client vehicles. Negotiate with merchants and manufacturers to obtain optimum benefits/discounts in terms of repair costs. Control maintenance spend per vehicle. Conform to laid down policy and procedures

Job Responsibilities

• Verify vehicle make and model and check if vehicle is still under warranty to determine aspects to be authorised.
• Check history of vehicles to determine repetition of repairs and ensure that no repeat repairs is undertaken and costs contained.
• Collate and analyse quotations and make recommendations. Ensure all quotes are in line with national norms and benchmark prices.
• Operate within approved operational mandates and parameters.
• Liase with manufacturers to assist in policy and goodwill claims
• Negotiate on behalf of the client, competitive maintenance and repair prices.
• Respond to telephone queries within the agreed service level agreements in a professional manner.
• Fax authorisation confirmation to merchants when required.
• Highlight excessive expenses on maintenance and repairs on vehicles to the helpdesk manager.
• Resolve all Helpdesk queries i.e. merchant queries, card queries and report queries. This includes the actioning of e-mails. Refer vehicles and merchants not on the system to the helpdesk manager.
• Issue card authorisations for damaged cards.
• The helpdesk is a 24-hour service, which operates 7 days a week. Shifts or being on call will be necessary on an alternate basis

Essential Qualification

• Diesil / Petrol Mechanic Diploma

Minimum Experience Level

• 3 - 5 years senior admin level in financial services industry

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Type of Exposure

Working independently or with a group to identify alternative solutions to a problem

• Completing various administrative duties (e.g.; answering phones; making copies; filing)
• Sharing information in different ways to increase stakeholders understanding
• Tracking cost against a budget
• Capturing data
• Checking accuracy of reports and records
• Drafting reports
• Building and maintaining effective relationships with internal and external stakeholders
• Working with spread sheets

Closing Date: 30th, April 2022

go to method of application »

Job Purpose
To assist in executing and implementing various transactions with targeted clients of the bank related to lending and other structured transactions (non-vanilla lending).

Job Responsibilities

• Assist in the preparation of credit papers (applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
• Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
• Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
• Ensure completion of high-quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
• Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals. Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.

Minimum Experience Level

• 2-3 years property or lending sector experience (Financial Services or other).

Essential Qualification - NQF Level

• Bachelor's Degree in Finance/Accounting/Property Studies/equivalent

Preferred Certifications

• CFA/ CA(SA) and/or Post-graduate degree in Commerce/Science/Accounting/Finance

Type of Exposure

• Identify and Developing ways to minimize risks
• Assisting stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or peoples understanding
• Understanding stakeholder needs
• Working with a group to identify alternative solutions to a problem.
• Analysing and interpreting quantitative and qualitative data
• Managing multiple transactions
• Identifying trends

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Business writing
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Relevant regulatory knowledge
• Oral and written communication techniques

Behavioural Competencies

• Communication
• Continuous Learning
• Collaborating
• Quality Orientation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
To perform administrative related processes within the business unit in accordance with authorised mandates; policies and procedures as required; in line with Nedbank strategy

Job Responsibilities

• Achieve business results by creating & maintaining clients on trading platforms.
• Administer day-to-day functions in Market Operations
• Balance back the system and the model through regular reconciliations.
• Ensure client satisfaction by meeting deadlines as per SLA’s
• Meet client needs by building and maintaining sound professional relationships and adhering to Service Level Agreements (SLA's).
• Develop collaborative internal relationships by understanding each others roles.
• Build interdepartmental relationships through informational sharing.
• Maintain high standards of business ethics by adhering to Codes of conduct, policies and procedures, regulatory requirements, client limits.
• Manage risks by reporting and / or escalating any identified risks timeously.
• Prepare, process, reconcile all activities in accordance with all processes and procedures by adhering to cut off times.
• Update the dashboard by compiling daily statistics
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending workshops & road shows.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department, and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and sharing knowledge with team. 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and  procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Accounting / Finance/ Financial Markets

Type of Exposure

• Managed Relationships
• Provided Client Service
• Provided Administrative Support
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Managed Self
• Managed own Career

Minimum Experience Level

• 5 - 10 years general administrative experience
• Experience in Financial Markets

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Relevant product knowledge
• Knowledge of risk
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Building Customer Loyalty
• Continuous Learning
• Collaborating
• Work Standards
• Managing Work

Closing Date: 18th, April 2022

go to method of application »

Job Purpose
To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Job Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client's business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client's banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Minimum Experience Level

• 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level. Exposure to Small Business Services clients.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification
• Sales or Marketing Certificate or Bcomm Marketing or Commerce
• Type of Exposure
• Working with a group to identify alternative solutions to a problem
• Managing conflict situations
• Communicating internally
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast-paced and changing environment
• Working in a team

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

go to method of application »

Job Purpose
To provide administrative services to clients by attending to their banking needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• Receive client requests and action it within the agreed to SLA
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to clients and internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Contribute to a culture conducive to the achievement of transformational goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with the team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals - high performance culture.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers - agile mindset.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Action and manage regulatory tasks, reports, initiatives and projects to achieve business objectives
• Manage client requests and interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following the authentication process and complying with regulatory standards.
• Manage operational expenses within your control.

Minimum Experience Level

• 3-5 years experience as a Client Services Consultant / Relationship Management role / Service role within the Banking/Financial Services Industry.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Certificate: Banking.
• Diploma/Degree in Finance/Banking

Type of Exposure

• Working with a group to identify alternative solutions to a problem.
• Capturing data
• Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
• Checking accuracy of reports and rec
• Communicating internally
• Drafting reports

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Initiating Action
• Applied Learning
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work

go to method of application »

Job Purpose
To manage transactional processing & FICA-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes and in accordance with Client Operations Strategy.

Job Responsibilities

• Minimise losses and reduce overall cost of client operations by maintaining high work standards and vigilant risk management.
• Maintain a departmental set of management & record keeping standards ensuring compliance with relevant requirements, conditions, and standards.
• Testing for record keeping retrieval to be conducted on a bi-annual basis to ensure that the retrieval timelines can be adhered to if the FIC requested MLC information, records or transaction information
• Ensure effective processing of FICA and all client data related capturing and records maintained
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
• Improve client relationships through focused NCIB client strategy.
• Ensure the validation function on KYC/FICA both in the context of new to bank and reviews.
• Review clients by ensuring that "gaps" are identified in the FICA/KYC requirements of existing clients.
• Liaise with front line relationship managers with regard to sourcing missing data / documents from clients.
• Ensure that all NCIB Client records are optimally managed and maintained.
• Ensure that all exceptions are managed & resolved within agreed SLA's.
• Ensure that defined transactional processing & FICA-related activities & functions are executed within defined standards & requirements while simultaneously maintaining control over applicable processes.
• Ensure that Data inputs are correctly & accurately captured
• Ensure that project goals are accomplished & are in line with business objectives.
• Manage client reviews based on the risk criteria assigned to clients and facilitate and co-ordinate the review processes for NCIB
• Quality assurance sign off in terms of FICA to ensure correct application and approval of KYC information on client files

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma or Degree or Certificate in Compliance, AML

Type of Exposure

• Managed Relationships
• Provided Client Service
• Provided Administrative Support
• Completed Reports and Achieved Budgets
• Developed and Implemented Communications Strategy
• Managed Self
• Managed own Career

Minimum Experience Level

• 1-2 years general banking experience, with knowledge of KYC/ FICA.

Technical / Professional Knowledge

• Administrative procedures and systems
• Data analysis
• Microsoft Office
• Relevant regulatory knowledge
• Business writing skills
• Financial Acumen
• Relevant product knowledge
• Knowledge of risk
• Relevant system knowledge

Behavioural Competencies

• Adaptability
• Building Customer Loyalty
• Continuous Learning
• Collaborating
• Work Standards
• Managing Work

Closing Date: 19th, April 2022

go to method of application »

Job Purpose
To lead and manage the unit/s by ensuring relevant processes are administered and meet business requirements.

Job Responsibilities

• Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Contribute to department budget by providing input to operational forecast.
• Minimise operational costs by managing cost effectively within budget.
• Increase Nedbank's market share and revenue by identifying and referring marketing opportunities to relevant clusters.
• Reduce revenue leakage by optimising revenue collection processes.
• Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
• Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
• Meet reporting requirements by compiling and contributing to reports.
• Make and implement informed business decisions by analysing operational/business reports.
• Optimise productivity by implementing capacity management principles.
• Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma in related area (finance, credit, business management, administration, project management)

Type of Exposure

• Implementing a strategic plan
• Working with clients to solve client problems
• Investigating and reviewing processes to improve client satisfaction
• Conducting root cause analysis
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Managing conflict situations
• Identifying trends
• Conducting gap analysis
• Providing expert advice/opinion

Minimum Experience Level

• 4 - 6 years related experience (finance, credit, business management, administration, project management)

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing

Closing Date: 20th, April 2022

go to method of application »

Job Purpose
The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group. 
GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").
To ensure adequate support in relation to GIA Operations; Risk Management as it relates to GIA; GIA Finance, Procurement, Timesheets and Budgetary Monitoring, thereby supporting GIA in providing reasonable assurance to stakeholders that key risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology.

Job Responsibilities
The Audit Portfolio Manager, in the discharge of his/her duties, shall be accountable for the following:

• Comply with regulatory and corporate governance expectations of internal audit functions;

GIA Operations

• Develop or enhance tools/processes to develop the 12 month rolling plan and changes.
• Review processes and policies for issues management.
• Review and document GIA operational processes ensuring that these are updated in a central repository.
• Identify and drive process enhancement opportunities to create efficiencies in processes.
• Assist with adhoc reporting requirements.

Risk Management

• Update the risk and control self-assessment (RCSA) bi-annually in line with the Operational Risk Management Framework (ORMF).
• Update and report on key risk indicators (KRIs).

Finance

• Ensure continuous improvement of the GIA financial processes, through providing professional insights;
• Report periodically on the measurable performance of GIA, including financial performance; 
• Accountable for the delivery and measurable performance of GIA, including audit plan delivery against financial targets;
• Provide GIA financial insights as required to Nedbank governing bodies, including the GAC and Board Risk Committee;
• Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.

Create an environment of teamwork that contributes to Group Internal Audit (GIA).

• Build trusting relationships and improve credibility and quality of financial outputs by achieving team objectives through engaging with staff, peers and other departments.
• Ensure that billable hours, budgets and resources are optimally planned and quality audits are delivered. Deliver projects cost effectively and monitor the productivity of resources.
• Ensure improved productivity and the delivery of projects within agreed timelines. Ensure transformational target are met.
• Deliver world class service through others by creating a client service culture.
• Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
• Identify and ensure compliance with laws, regulations, and guidelines and improve control culture

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• CA (SA)

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Minimum Experience Level

• 4-5 years working experience as an Internal Auditor dealing with Data Analysis, Business Processes and Risk Management within the Banking/Financial Services Industry. 

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

Behavioural Competencies

• Managing Work
• Monitoring Information
• Building Partnerships
• Quality Orientation
• Continuous Improvement
• Work Standards
• Courage
• Adaptability

go to method of application »

Job Purpose
The objective and scope of work of GIA is to determine whether the Group’s systems of financial and internal controls, risk management and governance, as designed and operated by management, are adequate and effective. 

The scope of GIA’s work is determined by a risk-based approach and so the key risks facing the Group, including subsidiaries, and the requirements of the GAC, subsidiary Audit Committees and the Group and subsidiary Executive Committees. This should include alignment to business strategic priorities.

Job Responsibilities

• Support the periodic assessments of the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee; 
• Comply with regulatory and corporate governance expectations of internal audit functions;
• Report significant issues related to the processes for controlling the activities of the Group, including potential improvements to those processes; 
• Report periodically on the progress of the audit plan delivery with the use of Data analytics
• Maintain and report on whether GIA has sufficient professional audit staff with knowledge, skills, experience and professional qualifications to meet the requirements of the GIA Charter and audit plan;  
• Have in place a robust process to follow-up management’s agreed actions to address issues raised by GIA; 
• Accountable for the delivery and measurable performance of their respective portfolio, including audit plan delivery;
• Apply judgement to provide an overall audit opinion on the system of internal financial controls of the Group;
• Provide insights from the outcomes of internal audit work to appropriate governing bodies
• Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including Institute of Internal Audit, SARB, External Audit and Business Executives.
• Implement effective and efficient audit processes to ensure that audit processes are optimized and comply with regulatory and corporate governance expectations of internal audit functions.
• Develop and Maintain relationships with business and key stakeholders to ensure robustness and completeness of audit coverage and contribute at an insight generator/trusted advisor to business to enhance assurance provided of the control environment;
• Contribute to the development of a 12-month rolling audit plan using a risk-based methodology, taking into consideration specific business strategic focus areas, regulatory requirements pertaining to internal audit, as well as including any risks or control concerns identified by management, the GAC and the Board; 
• Submit the 12-month rolling audit plan to the Executive Manager for review and approval prior to the commencement of a calendar year when required;  
• Deliver and report on the rolling risk-based plan; 
• Allocate audit resources in accordance with the risk profile for the responsible clusters and ensure the effective and efficient use of these resources in accordance with approved budgets;   
• Have a robust process in place to follow-up and report on management’s progress in implementing agreed actions to address issues identified by GIA;  
• Maintain an open and constructive relationship with the CIA, Executive Manager, Business executives, and key stakeholders by providing value added services and sharing information; 
• Managed the implementation, execution and delivery of data and analytical projects and provide support to other GIA teams;
• Conduct research, development and implementation of data analytics and data driven solutions covering the entire spectrum from basic analytics to advanced analytics such as Continuous Auditing programmes, predictive modelling, machine learning and artificial intelligence.

Minimum Experience Level
The following minimum experience is required:

• Financial services experience in a management position.4 – 5 years of experience in managing and leading teams in executing on Analytical reviews and relevant level of experience in data analysis / query development / data warehousing / data mining / data quality / data migration / data visualization/Programming or Software Development.
• Experience with relevant data analytical foundation tools in SQL, SAS, R, Python, SAP, ACL, IDEA, virtualisation tools such as SAS VA, Microsoft Power BI, R Shinny, R ggplot, Tableau or similar.
• Knowledge of database design structures and query languages
• Experience with advance analytics such as Predictive and Prescriptive analytics, Development and/or execution of software robots (RPA)
• Knowledge about emerging data analytic technologies.
• Banking experience, inclusive of client facing experience (preferably). Ability to operate at a Manager level

The following additional experience is preferred:

• Significant internal audit and / or risk management experience in banking

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum required qualification: Commercial, Informatics, Statistics, Computer Science or related degree; 
• Preferably a B.Sc. / B. Com Honours with focus on Quantitative skills, financial engineering, mathematical modelling, data modelling, IT;
• Relevant Professional Qualifications or Certification: SAS certification, R, Python, RPA, Machine Learning, Big Data, DBMS, SQL, ACL

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

go to method of application »

Job Purpose
To work in collaboration with the various teams within GIA as well as the wider risk and security Teams to deliver the annual audit plan thereby providing reasonable assurance to stakeholders that key information and cyber risks are being mitigated through adequate and effective management controls in accordance with Group Internal Audit (GIA) methodology

Job Responsibilities

• Execute Cyber security audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA).
• Provide independent assurance to the Group Audit Committee that business is adequately mitigating key strategic and operational risks.
• Assess and understand business systems, processes, tools, methodologies and templates, within audit scope.
• Identify and assess the design adequacy and operational effectiveness of controls within audit scope.
• Be commercially minded and understand the broader business strategy in auditing approach.
• Manage allocated billable hours in line with Audit plan.
• Act as a trusted business advisor through providing audit insights in line with audit methodology.
• Maintain stakeholder relationships through regular scheduled engagements.
• Build sound professional relationships through addressing client concerns.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Partner with stakeholders in providing regular audit progress updates and timeous reporting of key audit findings.
• Ensure client centricity in audit engagements with stakeholders.
• Ensure GIA policies and principles are maintained and applied through the audit process.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Prepare quality, relevant and commercially astute assignment and reports.
• Analyse and interrogate client processes, evidence and verbal information independently.
• Apply professional judgement in all audit interactions.
• Apply experience and best practice into audit discussions and work performed.
• Deal with complex verbal and documented information and data in the audit process.
• Support the achievement of the business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Minimum Experience Level

• 4-5 years Specialist Auditing

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Relevant BCom (Informatics/Information Systems) OR BSC (Computer Science or IT) Degree
• Honours degree advantageous

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Preferred Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)
• CISSP , CISM or relevant qualifications (this is essential certification )

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends
• Technical / Professional Knowledge or Exposure
• Technical exposure to infrastructure/network and multi-platform environments in diverse geographic and regulatory environments as required
• Technical knowledge of Project security assurance reviews (pre and post implementation reviews) using Agile practices
• Auditing IT general controls (such as DR, backups, physical access / data centres, change management)
• Auditing Infrastructure environments: Hypervisor/ Virtual machines, virtual network and virtual storage Virtual machines, Network devices (firewalls, routers, switches, etc), Operating systems, Database & Endpoint Devices
• Auditing experience of application security or web services, web or mobile applications, digital platforms, remote working
• Infrastructure hardening reviews: Internal & external vulnerability & patch management, penetration testing/ assessments
• Third party cyber security risk assessments or reviews
• Cyber security awareness assessments or reviews
• Information Security: Data Privacy & Data Leakage Prevention 
• Cyber resilience, Business Impact Assessments, Disaster Recovery
• Cyber security exposure to new and emerging technologies: Cloud Computing, Artificial Intelligence (AI), Robotics, Machine Learning, APIs
• Exposure to Cyber Security Standards/Frameworks: ISO 27001/2, CRRMF, NIST, ISF, COBIT, CIS, OWASP, etc
• Cyber security incident reviews: Identification, Protection, Detection, Response, Recovery Processes
• Financial Services experience (preferable)

Behavioural Competencies

• Managing Work
• Monitoring Information
• Building Partnerships
• Quality Orientation
• Continuous Improvement
• Work Standards
• Courage
• Adaptability

go to method of application »

Job Purpose

• To provide expert advice on complex aspects of information security within their fields of expertise.
• To identify and resolve complex technical issues related to security technologies.
• To collaboratively perform in-depth analysis with stakeholders on complex information security issues and provide optimum solutions which meet both business and technical requirements while aligning with the information security strategy.
• To analyse and enhance information security related processes with the aim to optimise work within the sphere of Information Security in its entirety. Working independently to deliver on work tasks. Pro-actively mentor staff.
• To ensure stability and up-time for areas the incumbent takes responsibility for; which also requires being available on demand to help solve issues outside of normal working hours

Job Responsibilities

• Build relationships with stakeholders to facilitate the flow of knowledge, input and discussion on new products and solutions as required. Leverage on expertise and internal networks to manage and resolve incidents, strengthening relationships.
• Capture timesheets and claims timeously and accurately.
• Propose solutions that are cost effective while meeting information security (IS) requirements within budget.
• Provide input into the negotiation process with vendors for new and existing technologies and services.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Seek opportunities to improve business processes, models and systems.
• Participate in Research and Development related to specific Information Security Technology.
• Participate in proof of technology and proof of concept.
• Contribute to the content of the curricula.
• Oversee the implementation of the changes and check for the shortcomings and risks.
• Expert in-depth interpretation of MIS and system logs/reports to correct any deviations against best practices.
• Identify and set selection criteria for new products.
• Participate in the implementation and hand over of new products as provided in the selection criteria.
• Keep abreast of information security policies, rules, standards and processes, procedures and practices, as well as business rules, introducing new industry concepts to information security.
• Create and review all relevant processes and procedures mindful of current policies and standards.
• Create, maintain and review information security standards.
• Oversee and monitor environment per set standards.
• Review and contribute to project documentation.
• Mitigate risks. Implement specific Information security technologies. Gain further exposure and experience on multiple technologies.
• Log, submit and implement low, medium and high risk security changes independently.
• Provide guidance and supervision to Administrators and other analysts on implementation and changes.
• Oversee and ensure change was success.
• Support the achievement of the business strategy, objectives and values.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Provide technical mentoring related to specific security product. Participate in defining career stream and role requirements. Attend tech security industry forums and present technical papers.
• Provide technical mentoring both to Individual and specialist development projects.

Key Responsibilities

• Implementation and support of Cisco Security devices.
• Support of Cisco Network Security devices.
• Support of Data Centre devices.
• Liaise with other teams to promote good security practices and explain security procedures.
• Work with external suppliers to source hardware and software solutions to network security issues.
• Deploy, test and maintain security systems such as VPNs, firewalls and email security.
• Ensure that hardware and software are well maintained and able to deal with security requirements.
• Ensure that current network system security is suitable for future requirements.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

• CISSP , CISM or relevant qualifications (this is essential certification )

Preferred Technical Knowledge

• Strong knowledge of Cisco Data Centre technologies.
• Strong knowledge of Cisco Networking technologies.
• Strong knowledge of Cisco Security technologies

Exposure/Experience

• Exposure with large scale networking and security projects.
• Experienced in working with large cross functional teams.
• Experienced in working in high pressure demanding environments.

Minimum Experience Level

• 10- 15 years experience in an IT environment of which at least 2 years in a senior role from feeding career streams and at least 3-5 years specialising in an Information Security technology
• 7+ years’ experience Cisco in Networks and in Cisco Security Systems.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Information Security Threats and Attact vectors
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• TCP/IP
• Information Security terms and definitions
• Basic computer concepts
• Relevant Operating System
• Information Security policies and procedures
• Vendor Management Principles

Behavioural Competencies

• Coaching
• Collaborating
• Decision Making
• Influencing
• Innovation
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose
To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Research and make recommendations for corporate citizenship initiatives in area of influence
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
• Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
• Ensure continuity and knowledge base through documenting and recording processes and models.
• Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
• Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
• Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Minimum Experience Level

• Graduate

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics,  CFA/ FRM/CQF

Type of Exposure

• Analysing situations or data that requires an in depth evaluation of multiple factors
• Developing ways to minimize risks
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Executing strategy
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Managing multiple projects

Technical / Professional Knowledge

• Business Acumen
• Industry trends
• Microsoft Office
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Quantitative Skills

Behavioural Competencies

• Adaptability
• Applied Learning
• Earning Trust
• Communication
• Stress Tolerance
• Driving for results
• Continuous Improvement
• Technical/Professional Knowledge and Skills

go to method of application »

Job Purpose

• To manage a team of MIS Specialists and enable the business usage and understanding of data; reports; information and the governance thereof; in line with Nedbank business strategy.

Job Responsibilities

• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by collecting and analyzing data timeously.
• Identify various stakeholder requirements and collaborate across divisions in order to achieve common purpose.
• Assist in the creation; maintenance and coordination of team effectiveness and disciplines through collaboration with stakeholders to enhance the actions and appropriateness of execution.
• Respond timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.
• Report and present effectively the key findings in an appropriate way to the audience for them to execute decisions according to regulations and legislation.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification

• Explain the design to the front and back end developers by facilitating technical sessions.
• Understand ETL and methodology for Social Media Analytics
• Optimise the use of data sources and identify opportunities in the data available
• Provide Business with Insights that inform and guide business decisions/campaign strategies.
• Ensure actionable insights provided to business in line with business campaign strategy
• Produce report/ dashboard specification document by engaging with client and developers.
• Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing
• Ensure compliance by adherence to standards; policies and procedures throughout the development lifecycle.
• Improve processes and systems contributing to improved client service delivery.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Science: Information Technology

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Completed Reports and Achieved Budgets
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Relationships
• Managed Self and Team

Minimum Experience Level

• 3 - 5 years experience in IT and BI environment
• 3 - 5  years  in Power BI Experience
• 3 - 5 years in a Management Role
• 1 – 3 years in a Role involving Stakeholder Engagements

Technical / Professional Knowledge

• Change management
• Client service management
• Client service principles
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Operations planning
• Service level agreements
• Staff resource planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Continuous Improvement
• Driving for Results
• Planning and Organizing

Closing Date: 19th, April 2022

go to method of application »

Job Purpose
To act as an intermediary between equity traders and key institutional clients to maximise commission revenue, ratings and market share in achievement of Nedbanks' strategic objectives.

Job Responsibilities
This role is Office based/Onsite and requires you to be currently residing in Cape Town.

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure efficiency of support staff by tracking progress of allocated responsibilities and taking action where required.
• Ensure all clients are set up according to Nedbank internal; JSE and other regulatory bodies.
• Manage defined risk categories at targeted levels driven by internal and external guidelines; and regulatory/compliance/governance requirements.
• Provide quality; timeous and value-adding reports on market activity.Understand the mechanics and drivers to trade all equity products within the required frameworks.
• Identify and resolve any issues immediately and keep risks to a minimum by ensuring that all clients receive correct contract notes and reporting timeously.
• Provide input into the crafting of procedures; standards and processes.
• Generate revenue from sales trading activities to achieve profit and loss targets through contracting clients; showing flow and trading ideas.
• Ensure the retention of existing business with existing clients in order to maintain customers' share of wallet and actively grow the identified client base.
• Contribute to the enhancement of Nedcor Securities sales and trading profile; image; presence; credibility; ethos and reputation in the South African Stock Broking environment in support of Brand Development.
• Identify client's needs and expectations; build on relationships with existing and new clients and endeavour to expand client base.
• Develop trusting; professional relationships with internal stakeholders to smooth the flow of work through regular contact and working through challenges and obstacles.Build and maintain collaborative relationships with vendors through regular communication and contact.
• Establish sound working relationships with the team through information sharing and adding value to each other's daily tasks.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

People Specification
Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours, Masters, CFA (Chartered Financial Analyst.

Essential Certifications

• JSE Traders Exam, Registered Persons Exam

Type of Exposure

• Drafting reports
• Analysing and interpreting qualitative and quantitative data
• Handling conflict situations
• Interacting with various levels of management
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or people's understanding
• Identifying trends.
• Checking accuracy of reports and rec
• Communicating standards to others
• Using different approaches in new work situations business proposals

Minimum Experience Level

• 1-3 years sales trading experience in financial markets

Technical / Professional Knowledge

• Change management
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Trading Skills

Behavioural Competencies

• Collaborating
• Initiating Action
• Building Trusting Relationships
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

Closing Date: 20th, April 2022