Manager Quality Assurance Adjudicator at Community Schemes Ombud Service (CSOS)

Description

• Manage the quality assurance adjudication unit by ensuring that the unit conducts assessments into adjudication orders to determine if the quality of the orders meet the CSOS standard. 
• Ensure the quality assurance team provide commentary for consideration on relief ordered against relief sought. 
• Research on case law and/ legal prescripts referenced in the order and provide commentary.
• Ensure compliance to the usage of correct template for all adjudication orders.
• Participate in forums and tasks, overall research, and regional training to ensure service delivery. 
• Manage resources (i.e., budget/ finance, asset/ equipment, and staff) within the unit to ensure that they are utilized optimally. 
• Develop policies, work plans and oversee their compliance within CSOS

Requirements

• Degree in law.
• Previous experience in an alternative dispute resolution environment will be added advantage.
• 5 years’ experience in a legal compliance environment.