Rand Water previously known as the Rand Water Board is a South African water utility that supplies potable water to the Gauteng province and other areas of the country and is the largest water utility in Africa. The water is drawn from numerous sources and is purified and supplied to industry, mining and local municipalities and is also involved in sanitatio...
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Minimum Education: Honours degree in business administration,marketing or finance (NQF level 8)
Desired Education : MBA/MBL degree will be an added advantage (NQF level 9)
Minimum Experience: At least eight years’ management experience in the water sector
Primary Duties
Effective overall management of the full range of Customer Service and customer relationship activities within Rand Water in line with customer needs
Coordinating tariff consultation processes with customers and stakeholders in line with MFMA and PMFA
Ensuring that bulk water supply contracts are in place (Valid) for all customers, and also the effective management and servicing of those contracts
Ensuring that Rand Water’s key strategic objectives of Customer Service Orientation is upheld throughout the organization.
Acting as front end interface with customers for the organisation. Retain, develop and revitalise existing customer relationships/partnerships and explore and acquire new business opportunities
Conducting customer’s satisfaction surveys
Managing customer payment and taking corrective action against defaulting customers in line with the Rand Water Credit Management Policy, MFMA, PMFA, Intergovernmental Relations, Bulk Water Supply Contract and PAJA
Reduce debtor days in line with Rand Water’s corporate key performance indicators by ensuring that all customers pay within the contractual period
Commission, harness and interpret research from internal and external sources – particularly in terms of understanding customer needs and market research for products and services
Co-ordinate and align the department’s initiatives & programmes with other relevant programmes within Rand Water
Facilitate Water Services Forum and evaluate their impact
Coordinating sales and demand projections
Over see that customer service teams and attend to customer requests satisfactorily
Develop budgets for approval and monitor expenditure against budgets
Performance management by aligning strategic objectives with deliverables of key account management and managing resources (people and money) in the department
Knowledge
Knowledge of the water supply services market and competitors’ key dynamics
Proficient in all Microsoft applications as well as CRM software
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