Manager, Student Recruitment Africa at St. George's University

St. George’s University (SGU) has the world’s largest English language Doctor of Medicine degree program and is the number one provider of doctors into the US healthcare system. The University has four Schools – Medicine, Veterinary Medicine, Arts and Sciences and Graduate Studies - and 52 academic programs filled with students from over 100 countries. The role of the Manager, Student Recruitment Africa – is to primarily manage and deliver student recruitment from the agent, feeder school and direct networks in the designated SGU medicine programs.

Essential Functions

• To champion and lead the recruitment efforts for SGU from the agent, feeder school and direct networks.

•  Co-ordinating with the RD on agent fairs, school events and direct recruitment and information sessions to initiate and attend.

• Build an agent and school feeder network with frequent visits in designated region to maintain relationships & establish new partner contacts at key levels.

• Co-ordinate ensuing marketing and sales campaigns/activity (together with SGU International Marketing Team) attending agent and school exhibitions, info sessions and general promotional activity as required, including direct recruitment.

• Support recruitment needs by visiting and supporting agents and schools when required.

• Conduct call back calls to existing leads, cold calling of new leads and accurate reporting on CRM.

• Contribute to the recruitment team effort across Africa where required, and when there is a periodic need or shortage of staff and helping in multiple channels as required.

• Work in close partnership with the Regional Director, Student Recruitment, Africa to ultimately achieve and improve conversions and turn-around times in all main channels, achieving the main KPI of reaching personal goals and contributing to the overall targets in Africa - from all channels.

• Work closely with colleagues in South Asia in order to achieve their own recruitment targets.

• Manage the initial application process in the specified region, and in close association with the Admissions Officers, ensuring a smooth and efficient process always, via CRM.

• Counsel and meet parents/students from the agent, feeder school and direct networks.

• Attend agent and school exhibitions (recruitment events) providing professional educational advice and counselling services to agents, parents, students.

• Provide regular monthly reports to line Manager and market updates and performance updates against targets.

• Provide market research, feedback and analysis to inform key activities in designated market.

• Build strong relationships with SGU functional areas (admissions, sales, marketing, academic) to ensure the highest levels of customer service, efficiency and problem resolution. Ensure local information on Medical Associations, rules and regulations is current and to therefore update SGU functional areas and line Manager.

·       Work closely in all channels wit

Essential Knowledge, Skills & Abilities

• Student recruitment background or related (example: Admissions).

• Sales experience general.

• Demonstrable sales & commercial skills.

• Knowledge of agent and or International school recruitment.

• Experience of working within an international environment.

• Excellent interpersonal skills and experience of dealing directly with a wide variety of people including some of: students, parents, education agents and institutions.

• Ability to make connections and good networking skills.

• Able to work independently and as a team player, with a high level of initiative and professionalism.

• Excellent presentation, communication and interpersonal skills.

• Ability to meet deadlines and thrive under pressure.

• A friendly professional manner and appearance.

• Results orientated, target driven.

• Track record of success in recruitment in region with regard to annual student targets.

Work Environment/Physical Demands

• This job is performed in a positive, creative and collaborative environment.

• Office location: Designated region or city, work-from-home office

Hours and Travel

• Some travel will be required across Africa and designated regions and cities.

• Unsociable and weekend work required at certain peak periods.

Performance Measures (KPIs)

• Annual recruitment target (individual) and overall Team and Country targets.

• Conversions and application generation.

• Work closely, professionally and in an efficient manner with Regional Director to ultimately help achieve Africa sales target.

Qualifications

• 3-5 years working in international education industry and recruitment.

• Minimum 3 years student recruitment.

• Fluent English.

• Degree Educated.

We Are

·       Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

·       A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

·       Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

·       Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

·       Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.