Media Traffic Coordinator at MultiChoice

Key Performance Objectives

Ordering & Tracking:

• Work with the Media Traffic Specialist, channel and acquisitions / commissioning to determine accurate needs analysis according to license start dates and schedules (for licensed and commissioned content).
• Check status of available assets on-hand and determine suitability or the need to re-order (International and Local content).
• Using Business Systems, Synergy’s Traffic Roster and Order Module, order content in correct format well ahead of planned first broadcast date and/or license start date – allowing enough time for Content Validation, Processing and QC before broadcast.
• Arrange most time effective, safe delivery method in relation to cost and urgency of required content.
• Liaise with Media Traffic DFD team on delivery method and content specifications.
• Escalate any additional material costs to be incurred, to the Manager.
• Track download notifications.
• Regularly follow up with DFD team regarding progress of file downloads.
• Prioritize effectively to meet Linear and OTT platform delivery timelines.
• Refer new suppliers to Traffic DFD team for on-boarding.
• On request assist with relevant traffic related undertakings that will help ensure a 99.9985% on-air accuracy target for the business.

Timeous Processing of Content:

• Confirm the correct content and additional deliverables (if applicable) were received as ordered.
•  Work closely with the DFD Team to ensure content is submitted to Viz One/Other Platforms.
• Ensure content is prioritized and routed through the programme acceptance process, content validation and QC.
• Arrange and coordinate processing of content according to broadcast priority: Embargo, Express or regular, track to platform-readiness.
• Ensure that content is processed with relevant attributes as per individual channel needs.
• Ensure relevant business systems UID milestone statuses are updated at all stages of the workflow.
• Log error-correction of metadata issues that could risk content availability for playout. (Including CE versions that are created by PGA).
• Track content status through the entire processing workflow and escalate any delays to Manager or Senior Manager if required.
• Swiftly assess any QC fail notices with DFD technical operations, re-order replacement content if required and facilitate expedited delivery to ensure the broadcast is not jeopardized.
• Do regular follow ups on submitted content.
• Address problems immediately to avoid delays in content processing.
• Alert Channel or VOD of delays timeously.
• If required, arrange and coordinate outgoing media to suppliers for any enhancements for repurposed or dubbed content.  
• Alert Channels timeously of problems or delays due to non-standard format content received or non-tx content. Re-order swiftly.
• Identify files urgently needed for broadcast in the 7 to 14 day to TX period and take necessary steps to ensure content availability for broadcast or publication on VOD.
• For Local content ensure correct content is delivered 7 days before broadcast and that version control with correct UID’s are in place for routing content timeously and correctly through VizOne.
• Ensure 95% of Catch-Up content is delivered to MAM 48 hours before publication by VOD.
• Monitor last minute schedule/programme changes, determine impact on content availability and place emergency order(s) if needed.
• Make arrangements to ensure content arrival and processing in time for broadcast and VOD publication.
• Apply version control UID’s to re-deliveries.
• Determine if scheduled legacy content is suitable for broadcast (or repurpose) and facilitate re-processing or re-delivery from suppliers if needed.

Reporting, Controls & Processes Implementation:

• When required, supply Management or relevant stakeholders with accurate status reports of content progress in the workflow.
• Analyse impact of late arrivals and advise Channel timeously if delays may force schedule changes.
• Schedule changes should always be avoided, if possible. Report relevant content delays to VOD platform timeously and provide updates.
• Ensure all relevant supporting documentation is received and distributed to the correct departments.
• Adhere to the Media Operations workflows and use Viz One and all relevant Synergy/business systems Tools to ensure accurate content tracking throughout the content receiving and processing workflow.
• Actively participate and contribute to continuous improvement initiatives.

Content Security:

• Adhere to content security protocols, ensure passwords and your workstation are always secured.

Qualifications

• A National Diploma in Business Management/ Media Studies or equivalent NQF Level 5 qualification

Experience

• A minimum of 3-5 years of experience in broadcast or similar position
• Video Entertainment Industry specific knowledge and experience
• Media and content experience