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  • Posted: Mar 6, 2025
    Deadline: Not specified
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  • Rectron is a dynamic and innovative ICT company offering software, networking, data centre solutions, surveillance, data storage and cloud computing. Our services comprise sales, distribution, technical support, assembly, repairs and financing for resellers, retailers, ISPs and end-customers. We are flexible, agile and client-focused and we’re always a st...
    Read more about this company

     

    Microsoft Cloud Admin & Operations Specialist

    Job Dimensions

    Operations & Support

    Provide seamless operations for the MS Cloud & Software team by:

    • Processing orders on time
    • Resolving operations queries
    • Assisting resellers with pre and post sales assistance
    • Work with the business admin team, ensuring that onboarding processes are up to date and complete.
    • Engage the finance team to identify financial risks amongst the partner base.
    • Define operational processes driving faster turnaround times and promote ease of doing business with Rectron.

    RCT Cloud Portal

    • Be a knowledgeable person at Rectron with regards to Rectron BSS and the RCT Cloud Portal
    • Keep the RCT cloud portal up to date with
    • Products
    • Product listing
    • Pricing
    • Reseller listing
    • Assist the product management teams to onboard solutions to the portal as needed, or to improve customer experience

    Key Performance Indicators

    Team Goal Attainment

    • Team knowledge on MS licensing & ordering processes
    • Team meets all set metrics on support and operations
    • Team remains on track with all training requirements

    Reporting

    • Deliver value to the business through the provision of reports and insights to the business

    Qualifications

    • Minimum: Matric
    • Recommended: Technical qualification an advantage

    Required Experience

    • 5+ years in an operations and/or support environment
    • 2+ years in managing an operations environment

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Rectron South Africa on rectron.simplify.hr to apply

    Build your CV for free. Download in different templates.

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