Vacant Jobs at Rectron South Africa

Primary Objectives:

The Credit Controller is responsible for the coordination of the company’s cash flow including:

• Debt collection and processing of all relevant financial transactions
• Process Invoices to clients
• Receive client statements and sort out all queries within agreed timeframes
• Manages cash flow of the company
• Distribute accurate monthly statements to clients
• Effectively manage and report highlighted accounts and problem areas to management
• Effectively communicate to all Debtors about responsibilities on outstanding payment
• General admin, maintenance and filing
• Other duties as specified by your line Manager.

Education/Qualification

• Matric
• General accountancy certificate

Skills & Competencies

• Administration skills
• Excel skills
• Ability to work under pressure
• Time Management
• Well-disciplined individual
• Good verbal and written communication skills
• Strong people skills

Experience (experience required for the job)

• Minimum of 2 years’ experience in an accounting environment

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Primary Objectives:

• Escalate problematic issues promptly to the supervisor in order to generate solutions.
• Excellent customer service by being courteous at all times.
• Obtain accurate PODs from deliveries and hand over to the supervisor timeously.
• Communicate general maintenance and licencing issues to your Line Manager
• Report any infringement, accident, notice of service, loss of stock, damage of stock, hijacking or any other important issue to your supervisor immediately.
• Adhere to driving rules and regulations of the road all times.
• Execute Rectron standards of excellence in your daily duties.
• Ensure cell phones are utilised for business purposes only.
• Assist with other job-related duties as and when required by your line Manager
• General administration
• General housekeeping

Education/Qualification, Skills and Experience

Education/Qualification

• Matric
• Certificate in office administration is an advantage

Experience (experience required for the job)

• Minimum of 2 years’ experience as a driver

Skills and Competencies

• Responsible and careful individual
• Courteous and polite
• Ability to deal with unforeseen circumstances and report to management
• Ability to work under pressure
• Well disciplined’ individual
• Punctual

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Outputs and Responsibilities:

Customer Base

• Managing the assigned customer base, building strong relationships and driving key product lines
• Assisting with ALL customer enquiries when needed
• Contact details to be updated on Customer Base and on ERP system
• Managing the credit limit available and cover where needed.
• Ensure that accounts are current and queries resolved
• Signing up new customers that meet the criteria
• Daily pipeline management

Sales and Pipeline Management

• Accurately process purchase orders on Rectron’s ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accurately
• Ensure month on month growth in partner base across all brands
• Keep client updated on order status
• Ensure that components processed are correct and compatible
• Ensure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targets
• Work with the Rectron Product Management team to identify opportunities for growth across all Rectron brands

Query Management

• Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedback

Knowledge

• Maintain a good level of knowledge across all Rectron product and solution offerings
• Online training must be up to date and completed when required
• Attending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)
• Share knowledge within the team using internal tools

Communications

• Communicate in a clear and professional manner both internally and externally
• Ensure that all quotes are responded to within the Rectron SLA time frame
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
• Clear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)
• Proactively keep your Sales Manager up to date with regards to your pipeline

Negotiating

• Preparation and planning skills
• Knowledge of the subject matter being negotiated
• Ability to think clearly and rapidly under pressure and uncertainty
• Ability to persuade others

Skills and Competencies (general job knowledge and skill sets)

• Planning and organising
• Situation analysis
• Effective communication skills – telephone etiquette
• Ability to work under pressure
• Time management
• Professional and positive acumen
• Proactive and motivated
• Expectation management

Education/Qualification, Skills and Experience

Education/Qualification

• Minimum: Matric or higher education preferably Sales/IT qualification

Experience (experience required for the job)

• At least 2 years’ experience in an IT sales environment
• Proficiency in using Microsoft suite applications
• Relevant brand knowledge and excellent communication engagement
• Business acumen refers to a high level of alertness to the business landscape
• Strong customer relationships
• Self-motivated and driven to go beyond the sales targets given

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Job Dimensions

Operations & Support

Provide seamless operations for the MS Cloud & Software team by:

• Processing orders on time
• Resolving operations queries
• Assisting resellers with pre and post sales assistance
• Work with the business admin team, ensuring that onboarding processes are up to date and complete.
• Engage the finance team to identify financial risks amongst the partner base.
• Define operational processes driving faster turnaround times and promote ease of doing business with Rectron.

RCT Cloud Portal

• Be a knowledgeable person at Rectron with regards to Rectron BSS and the RCT Cloud Portal
• Keep the RCT cloud portal up to date with
• Products
• Product listing
• Pricing
• Reseller listing
• Assist the product management teams to onboard solutions to the portal as needed, or to improve customer experience

Key Performance Indicators

Team Goal Attainment

• Team knowledge on MS licensing & ordering processes
• Team meets all set metrics on support and operations
• Team remains on track with all training requirements

Reporting

• Deliver value to the business through the provision of reports and insights to the business

Qualifications

• Minimum: Matric
• Recommended: Technical qualification an advantage

Required Experience

• 5+ years in an operations and/or support environment
• 2+ years in managing an operations environment

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Primary Objectives:

• Responsible for the performance and development of sales staff
• Assist Sales staff with proposals and presentations
• Lead, train & develop the sales team to maximize product/services penetration into all accounts
• Extend the existing customer base
• Total focus on excellent customer service
• Maintain contact with clients in the area to ensure high levels of client satisfaction
• Align all sales resources touching customers to ensure consistent engagement and achievement of the agreed sales goals (this includes Revenue, GP, Margin Contribution, Customer breadth and Product Ranging).
• Lead, Motivate, develop and select a diverse sales force in your region. Making sure that the sales force is adequately trained, coached and guided to achieve goals and maximum potential.
• Project a positive image of the company in the competitive market & with valued customers.
• Develop new business and expand existing business streams in new and emerging markets.
• Identify customer’s needs and convert them into committed clients.
• Hold regular meetings with the sales team to review performance communicate and organize training programs.
• Effectively communicate to Sales team to achieve set objectives and deliver on turnover and margin requirements.
• Work with channel partners, to understand market changes and demands.
• Effectively work with product managers to promote sell out and assist with aged stock sell out.
• Meet and exceed total shipments in all product categories

Staff Management

• Make sure that each objective set to the team is achieved and measured and assess performance of your team on a half yearly basis
• Lead, Motivate, develop and direct your team, making sure that they are adequately equipped to perform their job roles and responsibilities.
• Make sure that your team is provided the necessary training needed to complete their role successfully to their maximum potential.
• Develop a team strategy to further improve customer satisfaction and experience
• Implement development programs that increase awareness and performance of your direct team

Education/Qualification

• Matric or equivalent
• BCom / Business Science, BA business management or equivalent

Skills & Competencies

• Detailed understanding of turnover and profitability, sales cycle, aged stock and key products
• Strong business acumen
• A high level of communication skills, both written and oral.
• A high level of interpersonal skills.
• Leadership skills
• Ability to plan and delegate assignments
• Strong presentational skills
• Excellent business acumen.
• Thorough knowledge of the vision, mission and strategy development of Rectron
• Networking skills.
• Ability to think beyond the immediate perceived requirement of the customer.
• Problem solving
• Decision making

Experience (experience required for the job)

• Minimum of 3 – 5 years in a Sales Management role

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The main purpose of the job is to ensure growth by effective product planning, marketing and sales of the products.

• Management of the product lifecycle, by gathering and prioritizing the product and customer requirements, defining the vision and working closely with suppliers, to deliver winning products and solutions to the market.
• Effectively working in conjunction with sales, marketing, and technical support teams ensuring that customer satisfaction and revenue goals are met.
• Ensure that all product and marketing efforts support Rectron’s overall strategy and goals.
• Effectively communicating with the chosen supplier and ensuring that all requirements are met, and providing proper feedback to the sales team, finance, and marketing where applicable.
• Take responsibility for recruiting customers to build up the customer base. By achieving this objective, you will be required to provide regular training for the sales team as well as customers on your product suite.
• Ensure that you will be the largest contributor in terms of customer recruitment on your product line and will need to personally cement relationships with the bulk of your customer base.
• Facilitate with marketing dept., for driving all go to market activities on your product line, within Rectron. (In accordance with Rectron’s full product offering, strategy and customer requirements) This includes PR, Advertising, social media, relationship building activities, Trade marketing and direct communication where necessary.
• Enthusiasm in spending time in the market to understand their problems and find innovative solutions for the broader market. In conjunction with this is it your prerogative to spend time understanding industry trends and key developments.
• Understanding the competitive market, both supplier and Rectron competitors with regards to pricing, unique selling points, differentiators etc.
• Understanding the competitive market, both supplier and Rectron competitors with regards to pricing, unique selling points, differentiators etc.
• Ability to communicate professionally within all areas of the company.
• Identifying and liaising with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, working with the sales channel and key customers.
• Effectively relay all information from the Supplier and will be Rectron’s main point of contact with the Supplier. Act as a point of first reference for all product related queries.
• You will be measured on Revenue and stock holding as well as GP percentage and it is imperative that you manage this and make sure that it is communicated to all incumbent staff.
• It is extremely important that you spend the majority of your time in communications with customers in order to educate and advise them on strategies for their businesses.
• Liaising with your counterparts in the branches ensuring that they have all the available information required, in order to support you in their own customer recruitment activities.
• Providing an SLA for internal and external queries in terms of responding to email and telephone calls on time. In order to facilitate and assist you with this, you each need to nominate a second person as a backup for you when you are not available.
• Interacting closely with management to report decisions regarding the product.

Education/Qualification

• Matric
• Higher education – Diploma /Degree

Skills & Competencies

• Strong sales ability
• Excellent customer relationships
• Motivated by additional sales
• Ability to work under pressure
• Well-disciplined individual
• Excellent project management skills
• Strong organisational skills & business acumen
• Attention to detail

Experience (experience required for the job)

• Minimum of 3 years’ experience in sales and/or product management
• Minimum of 3 years’ experience in enterprise networking and server sales
• Detailed understanding of turnover and profitability, sales cycle, aged stock and key products
• Driver’s license

Accountabilities

• Effectively communicate to Sales team to achieve set objectives and deliver on turnover and margin requirements.
• Define Product Strategy
• Set pricing to meet revenue and profitability goals.
• Prepare product forecasts, and constantly monitor inventory levels.
• Propose an overall budget to ensure success.
• Work with channel partners, to understand market changes and demands
• Manage product training.
• Effectively work with Sales Managers and business units within Rectron to ensure efficient communication and sell-out.
• Seek and actively promote new consumer channel opportunities.
• Meet and exceed total shipments in all product categories.
• Focus on new business development and emerging markets.
• Manage the entire product line life cycle from strategic planning to tactical activities.
• Specify market requirements for current and future products by conducting market research supported by on-going visits to customers.
• Develop and implement a company-wide go-to-market plan, working with all departments to execute.

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Primary Objectives:
Customer Base

• Managing the assigned customer base, building strong relationships and driving key product lines
• Assisting with ALL customer enquiries when needed
• Contact details to be updated on Customer Base and on ERP system
• Managing the credit limit available and cover where needed.
• Ensure that accounts are current, and queries resolved
• Signing up new customers that meet the criteria
• Sales & Pipeline Management
• Adequately understand the order process on Rectron’s ERP system. Read customer requests carefully, ensuring that quotes are done quickly and accurately
• Ensure month on month growth in partner base across all brands
• Identify new markets, business opportunities, grow and service existing customers
• Ensure that the team pipeline is accurately up to date and maintain pipeline coverage in order to achieve monthly sales targets
• Work with the Rectron Product Management team to identify opportunities for growth across all Rectron brands
• Build, develop and maintain relationships with existing and new customers
• Represent Rectron at trade exhibitions, events and demonstrations
• Understand and successfully complete the sales cycle to meet monthly targets

Query Management

• Should there be any queries on orders by partners, ensure that queries are raised with the correct department as quickly as possible and then providing all stakeholders with the necessary feedback

Knowledge

• Maintain a good level of knowledge across all Rectron product and solution offerings
• Online training must be up to date and completed when required
• Attending scheduled internal and external training sessions when needed (after 17:00 or weekends if needed)
• Share knowledge within the team using internal tools Identify client’s markets, design a sales strategy to fit each client’s requirements while advising clients on upcoming product developments
• Gather market and customer information and provide feedback on future buying trends

Communications

• Communicate in a clear and professional manner both internally and externally
• Ensure that all quotes are responded to within the Rectron SLA time frame
• Proactively communicate status updates to resellers, especially in times where there might be a delay in operations
• Clear communications with internal stakeholders (Product Managers, Warehouse, Admin etc.)
• Proactively keep your Sales Manager up to date with regards to your pipeline

Education/Qualification

• Minimum: Matric or higher education preferably Sales/IT qualification

Skills & Competencies

• Microsoft Office 360
• Negotiation
• Effective Communication
• Problem Solving

Experience (experience required for the job)

• At least 2 years’ experience in an IT sales environment
• Proficiency in using Microsoft suite applications
• Relevant brand knowledge and excellent communication engagement.
• Business acumen refers to a high level of alertness to the business landscape
• Strong customer relationships
• Self-motivated and driven to go beyond the sales targets given

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The main purpose of the job is to maintain and grow the Rectron client base through promoting and selling the full Rectron product range.

• Work with allocated dealer base that is assigned.
• Grow this database on a monthly basis in line with target given.
• Achieve GP target on set Database
• Achieve target spend across customer breadth given.
• Assisting all customers with queries, quotes and orders.
• Managing dealer base to ensure customers are up to date with specials and promotions
• Informing the database of new content uploaded on the reseller portal where relevant
• Build good relationships with your clients
• Escalate problematic issues to the Sales or Product Managers timeously
• Selling key components as required by management or PM
• Complete all allocated Product training as necessary
• Send all orders timeously through to order processing
• Manage Database of Credit availability and highlight problems to accounts department.
• Assist with other job-related duties as and when required
• General admin and upkeep of database
• General update and maintenance of all admin and filing
• Represent Rectron at trade exhibitions, events and demonstrations.
• Attend product training programmes and study and know the relevant product range.
• Attend product related and sales events when requested

Education/Qualification

• Matric or higher education

Skills & Competencies

• Strong customer relationships
• Good communication & Listening Skills 
• Telephone Etiquette
• Motivated by additional sales
• Ability to work under pressure
• Well disciplined’ individual

Experience (experience required for the job)

• Minimum of 3 - 5 years’ experience in the IT sales environment or Distribution environment
• Exceptional customer service experience.
• Computer Literate Accountabilities