National Administrator at Fidelity Services Group

Role Purpose:

• The National Administrator provides high‑level administrative, operational, and coordination support across national offices. This role ensures smooth execution of national projects, reporting, compliance processes, and communication between regional branches and head office. The position requires strong organisation skills, attention to detail, and the ability to manage multiple priorities in a fast‑paced environment.

Key Responsibilities:

Administrative Support

• Provide comprehensive administrative support to the national management team.
• Prepare correspondence, presentations, minutes, and reports as required.
• Maintain national filing, documentation systems, and record‑keeping protocols.
• Manage calendars, appointments, and national meeting schedules.
• ADHOC

Operational Coordination

• Coordinate activities between branches, regional managers, and national stakeholders.
• Assist with national project rollout, tracking progress, and ensuring deadlines are met.
• Support operational reporting: daily, weekly, monthly, and ad‑hoc reports.
• Maintain up-to-date national databases, trackers, and dashboards.

Communication & Liaison

• Act as a central point of contact for national enquiries.
• Facilitate communication between head office and regional teams.
• Draft and distribute national memos, announcements, and communications.

Compliance & Governance

• Ensure national documentation aligns with internal policies and regulatory requirements.
• Assist in audit preparation and provide required supporting documentation.
• Track compliance submissions from regional offices and follow up on outstanding items.

Data & Reporting

• Compile accurate reports for management decision‑making.
• Analyse data trends, identify gaps, and raise concerns to national leadership.
• Maintain KPI dashboards and ensure branch submissions are accurate and on time.
• War Documents.
• Standardisation of the WAR document format, ensuring all data is pulled from the same approved reports and sources.
• Incorporation of Product KPI data into the WAR documents where possible to ensure consistency and accurate reporting.

Meeting Coordination

• Schedule national meetings, compile agendas, attend, and take detailed minutes.
• Follow up on action items and ensure deadlines are adhered to.
• Arrange logistics (venues, virtual links, documentation, catering if required).

Requirements:

Qualifications

• Matric / Grade 12 (essential).
• Diploma or certificate in Office Administration, Business Administration, or similar (advantageous).

Experience

• 3–5 years’ experience in an administrative or coordinator role.
• Experience working with national or multi‑branch environments (advantageous).
• Experience in the security/operations industry an advantage (can be added if needed).

Skills & Competencies

• Strong administrative and organisational skills.
• Excellent communication skills (written and verbal).
• High level of accuracy and attention to detail.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to handle confidential information professionally.
• Strong problem-solving and time‑management abilities.
• Ability to work under pressure and meet deadlines.
• Professional and customer-focused approach.

Personal Attributes

• Proactive and self‑driven.
• Reliable and consistent.
• Strong interpersonal skills.
• Solution‑oriented mindset.
• Ability to work independently and as part of a national team.

Deadline:27th February,2026