Network Assurance Engineer at Jurumani Solutions

Purpose:

The role of the Network Assurance Engineer is to provide high level, high-quality assurance role to cooperate clients. Support all technical aspects of a Converged Network infrastructure, including IP networking, WAN connectivity, Telco related problems, Router configurations, Firewalls, DNS, servers, ICP/IP, MPLS, QoS at an escalation level. 

Responsibilities:

• To provide a high level, high quality service assurance role to corporate clients, in the Client Services Operations Centre [CSOC].
• Support all technical aspects of a Converged Network infrastructure, including IP networking, WAN connectivity, Telco related problems, Router configurations, Firewalls, DNS, servers, ICP/IP, MPLS, QoS and GSM related products.
• Manage and respond to all reported network events – internally and externally.
• Reporting of all incidents to relevant parties/vendors.
• Liaising with Customers on all network events and fault resolutions.
• Fault Management update on Siebel CRM; complete understanding of Incident/Problem/Change Management practices.
• Cross collaboration with all levels within the Organization.
• Must be willing to work shifts.

Minimum requirements

• Grade 12 and a valid CCNP(Essential) Cisco certification essential – verified, SD WAN certifications essential
• At least 3-5 years’ experience of which 3 years must be within a complex IP Routing and switching environment of which 2 years with service provider focus.