Office Coordinator: IT at TWK Agri

Job Description

• TWK Agri has the following vacancy available: Office Coordinator: IT within the IT division at Piet Retief, Mpumalanga.

Job Summary

• This role involves coordinating and overseeing the daily operations of the Piet Retief IT office, ensuring that support tasks, technician activities, and helpdesk functions are executed efficiently in line with guidance from the IT Service Delivery Lead.
• It includes maintaining organised office operations, monitoring task completion, coordinating asset management processes, and upholding professional standards, while serving as the central on-site point of coordination to support effective IT service delivery to users and business operations.

Responsibilities and Duties

• Coordinate the daily operational activities of the Piet Retief IT office
• Ensure that assigned support tickets, technical tasks, and operational requests are attended to within required timeframes
• Monitor workflow and follow up with technicians and helpdesk staff to ensure work is completed effectively
• Assist in prioritising and coordinating support activities as directed by the IT Service Delivery Lead
• Ensure that IT assets, equipment, and stock received into the office are properly recorded and handled according to company procedures
• Maintain cleanliness, organisation, and professional standards within the IT office and work areas
• Act as the primary operational contact point for the Piet Retief IT office
• Escalate unresolved issues, operational concerns, or resource requirements to the IT Service Delivery Lead
• Assist with coordination of technician scheduling, site visits, and task allocation where required
• Promote teamwork, accountability, and professional conduct within the office environment
• Ensure adherence to company IT policies, procedures, and service standards.
• Provide basic administrative and operational support related to service delivery activities
• Assist with onboarding and guidance of new trainees or junior staff members within the office

Qualifications and Skills

• Matric (Grade 12)
• CompTIA A+ and CompTIA Network+ certifications
• CompTIA Security+, Microsoft 365 Fundamentals or Associate certifications, Ubiquiti (UBWS or equivalent), ITIL Foundation (advantageous)
• 2–4 years’ IT support experience
• Proven experience leading or mentoring junior staff
• Strong troubleshooting skills across Windows OS, Microsoft 365, networking (LAN/WAN, Wi‑Fi), hardware, and end‑user devices
• Strong organisational, time management, and multitasking abilities
• Excellent communication, interpersonal, and customer-focused skills
• Effective problem-solving, decision-making, and follow-through
• Ability to work independently and in a team, with accountability
• Attention to detail with good administrative accuracy
• Basic leadership, conflict management, and escalation skills
• Understanding of IT support environments and service delivery

Closing Date 14 June 2026