Office Project Coordinator at Hire Resolve

Job Description

• A provider of managed IT services, VoIP telephony, and security solutions designed to optimize business technology infrastructure is seeking a Project Coordinator who will provide essential administrative and operational support to ensure the seamless execution of technical projects. This role bridges the gap between clients, technicians, and internal teams, focusing on efficient scheduling, resource allocation, and meticulous documentation to deliver projects on time and within scope.

Responsibilities: 

• Schedule project timelines, tasks, and technician allocations.
• Monitor progress, identifying and flagging risks or delays proactively.
• Facilitate smooth project handovers from Sales to Technical teams.
• Support the simultaneous management of multiple active projects.
• Serve as the primary point of contact for clients regarding scheduling and access.
• Coordinate effectively with technicians, suppliers, and internal departments.
• Escalate critical issues to the Finance or Operations Managers as needed.
• Maintain accurate project files, job cards, and handover documentation.
• Update and manage data within ZOHO CRM.
• Prepare regular project status and completion reports.
• Coordinate equipment deliveries and track project-specific stock/materials.
• Monitor project costs against initial quotes.
• Verify timesheets and job cards to ensure invoicing readiness and process compliance.
• Deliver a professional service experience throughout the project lifecycle.
• Resolve queries and gather post-installation feedback.

Minimum Requirements: 

• Education: Matric (Required); Diploma in Project or Office Administration (Advantageous).
• Experience: 2–3 years in office coordination or project support.
• Sector Knowledge: Experience in IT, technical services, or sales environments is highly preferred.
• Technical: Proficient in MS Office (Excel) and CRM systems (ZOHO preferred).
• Soft Skills: Exceptional organizational skills with high attention to detail.
• Communication: Strong verbal and written communication skills.
• Adaptability: Proven ability to manage deadlines and work under pressure.