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  • Posted: Dec 18, 2025
    Deadline: Jan 18, 2026
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  • At Novo Nordisk, we are driving change to defeat diabetes and other serious chronic conditions. Diabetes poses one of today’s biggest global health challenges. We work for a future where fewer people get diabetes, everyone with diabetes is diagnosed, and everyone who is diagnosed receives adequate treatment and can live a life with as few limitations as po...
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    Omnichannel Specialist

    Your new role

    • As an Omnichannel Specialist, you will drive the development and execution of integrated, compliant, and insight-led engagement strategies that enhance how we connect with HCPs and patients. You will be a key partner to commercial, medical, and cross-functional teams, helping shape omnichannel journeys that are meaningful, relevant, and aligned with strategic imperatives.

    Your main responsibilities will be to:

    • Guide the design and execution of cohesive omnichannel journeys across HCP and patient touchpoints in alignment with local, regional, and global strategies.
    • Optimise content and campaigns across all channels to maximise reach, relevance, and engagement impact.
    • Drive personalisation at scale through marketing automation tools, segmentation, and triggered journeys. Build omnichannel capability across teams by promoting best practices and strengthening digital literacy.
    • Measure, analyse, and report performance, transforming data into actionable insights for continuous improvement.
    • Ensure all omnichannel activities follow internal policies, compliance standards, and regulatory guidelines.
    • Identify opportunities for innovation and champion new technologies and digital solutions to enhance engagement effectiveness.

    Your new department

    • You will join the Customer and Patient Experience department — a strategic and highly collaborative team working to elevate engagement excellence across the organisation.
    • The team partners closely with Sales, Marketing, Medical, Regulatory, Communications, Market Access, Digital Excellence, and regional OCE counterparts to ensure that omnichannel strategies are seamlessly integrated, customer-centric, and impactful. We operate in a fast-evolving environment where innovation, cross-functional alignment, and data-driven decision-making are central to delivering outstanding customer and patient experiences.

    Your skills & qualifications

    • To succeed in this role, you should have Bachelor’s degree in Business Administration, Marketing, Digital Marketing, or a related field.
    • 3–5 years of experience in pharmaceutical marketing, digital engagement, or omnichannel execution.
    • Proven experience managing omnichannel campaigns using CRM or marketing automation tools.
    • Strong understanding of compliance, content approval workflows, and experience building or adapting content.
    • Hands-on experience with channels such as email, HCP portals, WhatsApp for Business, IVAs/eDetailing, webinars, and third-party platforms.
    • Exposure to patient engagement initiatives or digital patient platform management.

    Deadline:18th January,2026

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Novo Nordisk on careers.novonordisk.com to apply

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