Operations Administrator at Hello Group

Key Responsibilities:
Administrative Support:

• Perform general admin duties such as filing, scheduling, correspondence, and data entry.
• Maintain accurate records and documentation of operational activities.
• Assist with onboarding and administrative tasks for new team members.

Sales Support:

• Assist with tracking and reconciling sales performance data.
• Provide back-end support for the sales team with documentation and system inputs.
• Help manage communications between operations and sales teams.

Reporting & Data Analysis:

• Compile regular and ad-hoc reports on operational metrics.
• Interpret and analyse data to support operational decision-making.
• Assist in identifying trends and recommending improvements based on data.

Systems & Tools:

• Work daily with Microsoft Suite (Outlook, Word, Excel, PowerPoint) to manage tasks.
• Ensure accurate data capturing and maintenance within operational systems.

Internal Coordination:

• Collaborate with team members to ensure smooth information flow and process execution.
• Coordinate with other departments when required to resolve operational issues.

Minimum Requirements    
Minimum Requirements (Non-Negotiable):
Education:

• Matric Certificate (Grade 12)

Experience:

• 1–2 years working in an administrative environment
• 3–6 months experience in a sales support or customer-facing role
• Strong experience with the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Intermediate-level Excel skills (e.g., formulas, filtering, pivot tables)

Technical Exposure / Knowledge:

• Familiarity with Windows OS
• Basic understanding of telecommunications services or products

Preferred Experience:

• Experience working in a cross-functional team
• Prior experience compiling operational or sales reports
• Exposure to data analysis and interpreting performance trends

Key Skills & Competencies:

• Excellent attention to detail and high level of accuracy
• Ability to work under pressure and meet deadlines
• Strong communication skills, both written and verbal
• Collaborative and willing to work closely within a team
• Problem-solving mindset and willingness to learn
• Excellent organisational and time management abilities

Deadline:9th July,2025