Operations Administrator - Johannesburg at The Payments Association of South Africa (PASA)

Key Responsibilities:

Core accountability 1: Meeting responsibilities:

• Provide administrative support and services for the teams, PASA forums and PASA structures. Act as the point of contact between external stakeholders and the PASA ExO.
• Schedule meetings and workshops for the teams, PASA forums and PASA structures.
• Ensure correct planning is done for the meetings and workshops. This includes all applicable logistics required.
• Manage the calendar year and per the PASA forums and PASA structure requirements.
• Coordinate applicable PASA structure sub-committees.
• Pro-active stakeholder management of PASA Member Bank representatives and their administration requirements.
• Schedule and prepare meetings with the Chairperson and Deputy Chairperson to enable Agenda finalisation.
• Provide governance and procedural support before, during and after meetings, including answers to updates, consolidation, quorum requirements, and attendance confirmation, among other things.

Meeting artefacts:

• Prepare and finalise meeting artefacts including agendas and minutes.
• Accurate minuting of meeting proceedings at all times.
• Ensure timely distribution of meeting artefacts and per the administration service level agreements in place.
• Track actions, and deliverables, and follow up on the completion of these items.
• Develop and carry out an efficient documentation and filing system.
• Maintain compliance with all risk and compliance policies and procedures in place.

Core Accountability 2: General Administration

• Undertake the tasks of day-to-day administration, including receiving calls, responding to queries, following up on action logs and routing correspondence appropriately to the responsible respondent.
• Ensure accurate management and maintenance of membership distribution lists across the various formal platforms in place.
• Diary management for the teams, PASA forums and PASA structures.
• Member information administration and maintenance.
• Role / Person Specification

Education and Experience Required:

• 5 - 8 years of experience as a senior administrator within a payments environment. 
• Advanced knowledge of MS Office suite.
• Experience in day-to-day administrative support for forums and structure meetings.
• Advanced minute taking.
• Relevant banking industry or regulator experience.
• Stakeholder management.
• A PASA Certificate in Foundational Payments is advantageous.
• A relevant tertiary qualification is advantageous.