Operations Coordinator at Stone Roots

About the job

• A position has become available for an OPERATIONS : CONTROLLER to join our dynamic team based in Rivonia. The successful candidate will be responsible for overseeing the company's organizational processes and adds improvements to it. Implementing policies and strategies to improve productivity and efficiency levels and building an enjoyable company culture. 

Duties

•        Long-term planning to create initiatives that further the company’s overall goals
•        Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities 
•        Assist in establishing call center objectives, products and troubleshooting techniques, analyze call enter data and focus on improving performance and processes in an effort to better support clients.
•        Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits in Collaboration with the Director
•        Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
•        Communicating with the board or other senior officials about shifting company priorities and projects
•        Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
•        Identifying opportunities to expand or shift course in order to take advantage of changes in the market
•        Analyze process workflow, employee and space requirements and equipment layout to implement changes
•        Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations

Qualifications

•        Qualification in Business, Operations Management, Business Development or related field.
•        3 – 5 years’ experience in related field.
•        Knowledge of management principles and procedures